Description

The Los Angeles Chrysler Dodge Jeep Ram is looking for an experienced Sales Consultant to assist customers in purchasing or leasing vehicles from our dealership. Their primary role is to guide customers through the entire sales process, helping them choose the right vehicle based on their preferences and needs as well as generate and manage internet leads.

Responsibilities:

Engage with customers and establish a positive rapport to understand their vehicle needs and preferences through phone calls, emails, and online chats.

• Respond to online inquiries promptly and professionally.
• Utilize various online platforms and tools to generate and manage leads.
• Provide detailed information about various car models, features, pricing, and options to help customers make informed decisions.
• Conduct test drives to showcase vehicle performance and answer any questions or concerns. Conduct virtual product demonstrations and provide personalized presentations to prospective customers.
• Assist customers in the vehicle selection process, considering their budget, lifestyle, and specific requirements.
• Negotiate pricing and financing options to ensure a satisfactory sales transaction for both the customer and the dealership.
• Collaborate with the sales team to meet monthly sales targets and achieve customer satisfaction goals. Maintaining CSI above regional average.
• Stay up to date in product knowledge, current promotions, and industry trends to effectively communicate with customers.
• Handle customer inquiries, follow up on leads, and maintain strong customer relationships throughout the sales process.
• Coordinate with other departments, such as finance and service, to ensure a seamless buying experience for customers.
• Uphold a professional and ethical approach in all interactions, adhering to company policies and regulations.

Requirements

• Previous experience in automotive sales
• Excellent communication and interpersonal skills to effectively engage with customers and build relationships.
• Strong negotiation and persuasion abilities to close sales and meet targets.
• Ability to adapt to changing customer preferences and market trends.
• Basic knowledge of automotive industry terminology, vehicle features, and financing options.
• Tech-savviness to navigate computer systems and other sales tools.
• Valid driver's license with a clean driving record