Payment Operations Associate

About The Role

Hi, I’m Brandon, Head of Operations at Loop, and I’m hiring a Payment Operations Associate to help manage, scale and optimize our core payment operations as we continue to build Loop.

This role is an onsite position at our downtown Toronto office (Adelaide & Spadina).

Where You Come In

You’ll be responsible for executing and improving Loop’s core payment operations, ensuring customer money moves accurately, efficiently, and on time.

This role focuses squarely on money movement, reconciliations, reporting, and operational process improvement, working closely with Finance, Product, Engineering, Customer Support, and banking partners.

What You'll Be Doing 

Payment Operations & Money Movement

• Oversee daily execution of payment settlements across internal accounts, banking partners, network providers, and customers.
• Investigate and resolve payment exceptions, failures, and returns to minimize customer impact.
• Monitor liquidity levels and projected settlement volumes to ensure sufficient funds for daily payouts.
• Oversee chargebacks from customers disputing transactions, ensuring the ledger is balanced (customer communication is handled by our Customer Support team). 
• Act as a primary operational point of contact for banking partners and payment processors.
• Ensure timely, accurate, and compliant customer money movement.

Financial Reconciliation & Reporting

• Perform daily three-way reconciliations between internal ledgers, processor reports, and bank statements.
• Identify, investigate, and resolve reconciliation variances.
• Support internal controls to safeguard company and customer funds.
• Prepare weekly and monthly operational reports and KPIs.
• Support month-end close by preparing journals related to transaction fees and operational balances.
• Assist with audits, reviews, and information requests from banks and external stakeholders.

Process Improvement & Stakeholder Collaboration

• Create and maintain clear Standard Operating Procedures (SOPs) for payment workflows.
• Identify manual inefficiencies and partner with Data, Product, and Engineering teams on automation initiatives.
• Ensuring that all new payment features and operational tools are tested and work as intended for the end user.
• Partner cross-functionally to ensure payment operations support relevant business objectives

Desired Qualities, Skills, and Experience

• 3-4 years of experience in payment operations, financial operations, or accounting—ideally in a FinTech or startup environment.
• Strong analytical skills and comfort working with data.
• Proficiency in SQL or equivalent 
• Experience with reconciliations, money movement, and operational reporting.
• Ability to manage multiple priorities in a fast-changing environment.
• Comfortable operating in ambiguity and taking ownership of outcomes.
• Clear communicator who collaborates well across teams.

What's in it for you?

• Be part of a high-growth FinTech building global financial infrastructure.
• Make a real, visible impact on core business operations.
• Opportunity for career growth as Loop scales.
• Collaborative, fast-paced startup culture.

People You'll Be Working With

• Brandon Carlos, Head of Operations
• Dave Mckenzie, Head of Finance
• Jeff Hendler, Product Operations Engineer
• And many more people across the team, visit our LinkedIn page

What we offer

• Salary range: CAD $80,000 - $90,000
• Equity: 0.01%–0.1%
• 3 weeks vacation
• Group health benefits after probation
• Onsite role in downtown Toronto
• Kitchen full of snacks and drinks to keep you going throughout the day
• Catered lunch on Fridays (we take recommendations!)

Interview Process

• 30 minutes virtual meeting with Mandy, People and Business Operations Specialist
• 30 minutes virtual meeting with Brandon, Head of Operations
• 60 minutes in person meeting with Dave, Head of Finance, and Jeff, Product Operations Engineer
• Take home questionnaire to get to know you better
• 60 minutes in person meeting with Cato, CEO and Co-Founder with Sarah, Chief of Staff
• Background check and offer

How to Apply

To apply for this position, please click “apply” and share your resume, alongside a brief paragraph about yourself and your previous experience. Your application will be reviewed by our recruiters and hiring managers; we do not use AI tools for screening or selection.

Loop is committed to creating a diverse culture. We encourage you to apply regardless of who you are or where you came from - what matters is the journey ahead. Put simply, if you’re unsure about your qualifications for this position, we’d still encourage you to apply!