San Juan
full-time
SCOPE:
Ensure quality Customer service and accountability of items keyed into
computer
system
Position
duties are handling customer’s calls into the branch, communication with all routes, ATM
combo/support to routes, keying information in daily to the RPMS report, maintaining and updating SOFI information Daily and maintaining
Branch reports.
GENERAL INFORMATION:
§ Climate controlled
office environment.
§ Requires extended time sitting at desk opening doors to building, answering company phone lines, operating computer and monitoring
vehicle radios.
§ Work scheduled Monday thru
Friday 6:00 AM till 10:00 AM
§ Company Uniform provided
DUTIES:
1. SECURITY OF BRANCH
·
Controlling access to building and grounds
·
Allowing
access under
branch policy
2. Customer
Service:
Handle incoming customer calls concerning:
·
Routing
·
Specials
·
On Demand Service
Request
·
No pick
ups
·
Resolve customer issues
·
Generate ETA to
Ops
Report
3. Communication with all routes:
Maintain Dispatchers Log:
·
Logging
hourly calls into
report log system
including:
·
over the payment
liability
·
route problems/concerns
·
Suspicious
activity
·
Create Holiday
Routes and Maintain
Request
from Customers and National
Accounts.
·
Send
out
safety/ security messages
·
Coordinate any
special services to
routes and make supervisors aware.
·
Coordinate variable account pick-ups and delivers
·
Maintain
Daily ATM
Combos list
·
Assist Messengers with
force balances on ATM’s and any related ATM Issues
3. Perform any other duties or special
projects as deemed necessary
by Management Staff.
2
SKILLS AND QUALIFICATIONS:
Ability
to work well individually as well as being a team player with a positive
attitude.
Ability
to identify and
maintain confidential matters in all aspects of the business
Courteous and professional communications skills, demonstrate good work ethics in a professional
manner to fellow employees and customers.
Follow verbal
and written instructions.
Computer experience, proficient use of MS Office to include Excel, ability to use office equipment not
limited to computer, fax
and copy machine.
Data entry skills
Unrestricted wrist,
hand and finger dexterity.
Unrestricted ability
to bend, squat,
stoop, stand, walk,
lift (up to 50 lbs), sit,
push and pull.
Accuracy and speed sufficient to meet the company
policy for debriefing.
High school graduate or equivalent
I have read and understand the Essential Functions and working
conditions of the position
of Dispatcher, as described above. As with
any position it is not possible to list all requirements and conditions.
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