Job Summary: The Patient Care Technician (PCT) serves in a combination role and is competent to perform as a Patient Care Assistant (PCA), Telemetry Technician (TT) and a Unit Secretary (US). Demonstrates flexibility and accepts changing assignments and job duties at the beginning and throughout the shift as requested, e.g., TT, US, PCA. Demonstrates flexibility and floats to other departments needing support in any one of the three positions. Provides direct and indirect, age-specific and developmentally appropriate patient care under the direct supervision of the RN as assigned. Seeks information and clarification of duties throughout shift as necessary. Utilizes interpersonal skills to maximize customer service in a manner that supports excellence in customer service and safe patient care. Contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient population. Performs other duties as needed.

Education and Experience: Successful completion of a basic arrhythmia and recognition course and completion of an approved Certified Nursing Assistant (CNA) program or successful completion of a medical Assisting (MA) program or completion of School of Nursing fundamentals required. Minimum of six months experience as a patient care assistant, telemetry technician or unit secretary preferred.

Knowledge and Skills: Demonstrates competencies in fundamentals of patient care and knowledge of scope of practice for unlicensed healthcare team members. Able to read, write legibly and speak in English (and Spanish preferred) with professional quality; use computer, printer and software programs necessary to the position, e.g., Word, Outlook, organization electronic medical record; troubleshoot patient care equipment; perform basic non-licensed patient care activities; comprehend and follow-through with instructions; relate and communicate positively, effectively and professionally with others; be assertive and consistent in following policies; work calmly and respond courteously when under pressure; collaborate; accept direction; use good judgment; work with minimal supervision; perform basic math functions; manage multiple assignments effectively; organize and prioritize workload; problem solve; recall information with accuracy; pay close attention to detail; distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place and patient care; see adequately to read computer screens, medical records and written documents necessary to position; discern temperature variances through touch.

Licensures and Certifications: Basic Life Support certification issued by the American Heart Association required. Certified Nursing Assistant (CNA) preferred.