Job Summary: The Emergency Services Technician serves in a combination role and is competent to perform as a Patient Care Assistant (PCA), Telemetry Technician (TT) and/or a Unit Secretary (US) under the supervision of a registered nurse, nurse practitioner, and/or physician in a fast-paced emergency department of a tertiary care facility with level one trauma designation. Demonstrates flexibility and readily accepts changing assignments and job duties at the beginning and throughout the shift as requested, e.g., Telemetry Technician, Unit Secretary, Patient Care Assistant.  Provides direct/indirect, age-specific and developmentally appropriate patient care as directed and seeks information and clarification of duties throughout shift as necessary. Utilizes effective interpersonal skills to maximize excellence in customer service, safe patient care and professionalism. Contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient population. Performs other duties as needed.

Education and Experience: High School Diploma or equivalent required. Successful completion of a basic arrhythmia and recognition course required. Completion of an approved Certified Nursing Assistant (CNA) program or completion of School of Nursing fundamentals required.  Completion of Emergency Medical Technician program may be considered in lieu of Certified Nursing Assistant (CNA) program. Minimum of six months experience as Paramedic transport, telemetry technician, unit secretary or patient care assistant preferred.

Knowledge and Skills: Demonstrates competencies in fundamentals of patient care and knowledge of scope of practice for unlicensed healthcare team members. Able to read, write legibly and speak in English (and Spanish preferred) with professional quality; use computer, printer and software programs necessary to the position, e.g., Word, Outlook, organization electronic medical record; troubleshoot patient care equipment; perform basic non-licensed patient care activities; comprehend and follow-through with instructions; relate and communicate positively, effectively and professionally with others; be assertive and consistent in following and/or enforcing policies; work calmly and respond courteously when under pressure; collaborate; accept direction; think critically and use good judgment; work independently with minimal supervision; perform basic math functions; compose written material; manage multiple assignments effectively; organize and prioritize workload; problem solve; recall information with accuracy; pay close attention to detail; distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place and patient care; see adequately to read computer screens, medical records and written documents necessary to position; discern temperature variances through touch.

Licensures and Certifications: Basic Life Support certification from the American Heart Association required. Certified Nursing Assistant (CNA) or Certified Emergency Medical Technician preferred.