Senior Manager, TechOps

<p><strong>About Us:</strong>&nbsp;&nbsp;</p> <p>We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.</p> <p><strong>This position is located in Pune. </strong>You'll be working in a major tech center of Pune, India. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.</p> <p>To learn more about life at LogicMonitor, check out our <a href="https://www.logicmonitor.com/careers">Careers Page</a>.</p> <p><strong>What You'll Do:</strong></p> <p>LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.</p> <p>Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!</p> <p>The Senior Manager will lead and manage the Technical Operations (TechOps) team with the goal of providing the LogicMonitor service in a reliable and sustainable way for our customers. The Manager, reporting to the Director of Technical Operations, is responsible for the management of the TechOps team reporting into the manager. The manager will lead by example with proactive communication, attention to detail, and excellent follow through. The Manager will own the department's recruiting, collaborate with the Engineering team and other TechOps counterparts, report Service Level Indicators (SLIs), and be responsible for building a culture of the TechOps team that embodies a dedication to building reliable infrastructure, personal performance excellence, team participation, team retention and accountability.</p> <div data-hasbody="true" data-macro-name="panel"> <p><strong>Here's a closer look at this key role:<br></strong></p> <ul> <li>Manage On-Call rotation and practices with the goal of reducing both Mean Time to Resolution (MTTR) and employee burnout</li> <li>Provide day-to-day management and oversight of TechOps personnel</li> <li>Provide guidance and direction, plan quarterly performance objectives, ensure adequate staffing, manage personnel<br>issues and performance, etc.</li> <li>Provide regular reporting of Service Disruptions as well as follow-through on work to prevent repeat recurrence</li> <li>Ensure all team members have a published job description including scorecard items.</li> <li>Participate as a member of the engineering management team</li> <li>Interface with Information Security team as necessary to validate project security requirements</li> <li>Manage multiple large and technically complex projects across teams</li> <li>Ownership of the new-hire process</li> <li>In conjunction with the Director, maintain the balance between planned and unplanned activities, help<br>with task prioritization and assignment</li> <li>In a boots on the ground role, make decisions, build consensus, escalate, and communicate as appropriate to<br>facilitate the success of a project, and the success and cohesiveness of the team and the company.</li> <li>Provide direct technical guidance to help team members achieve goals and improve their productivity.</li> <li>Assist with Cost Management (AWS and other 3rd party vendors)</li> </ul> <div><strong>What You'll Need:</strong> <ul> <li>5-6 years in a manager or team lead role</li> <li>8-10 years working in senior operations positions</li> <li>A track record of providing leadership and inspiration to team members, maintaining a positive trajectory, and driving<br>to constantly improve results</li> <li>Excellent written and verbal communications skills with a track record of improving documentation and processes</li> <li>A track record of solving complex problems</li> <li>Ability to handle complexity and ambiguity with ease</li> <li>Ability to grasp the big picture and distill it down to actionable tasks</li> <li>Experience using AI tools to enhance productivity, innovation, or problem-solving.&nbsp;</li> </ul> <p><em><span style="font-weight: 400;">Click <a href="https://www.logicmonitor.com/careers/eea-recruitment-privacy">here </a>to read our International Applicant Privacy Notice.</span></em></p> <p><em><span style="font-weight: 400;"><span data-sheets-root="1" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Anticipated Application Close Date: xx/xx/xx&quot;}" data-sheets-userformat="{&quot;2&quot;:14915,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16316664},&quot;9&quot;:0,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:1907741},&quot;15&quot;:&quot;Slack-Lato, Slack-Fractions, appleLogo, sans-serif&quot;,&quot;16&quot;:11}"><strong data-stringify-type="bold">LogicMonitor is an Equal Opportunity Employer<br></strong></span></span><span style="font-weight: 400;"><span data-sheets-root="1" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Anticipated Application Close Date: xx/xx/xx&quot;}" data-sheets-userformat="{&quot;2&quot;:14915,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16316664},&quot;9&quot;:0,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:1907741},&quot;15&quot;:&quot;Slack-Lato, Slack-Fractions, appleLogo, sans-serif&quot;,&quot;16&quot;:11}">At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.</span></span></em></p> <p><em><span style="font-weight: 400;"><span data-sheets-root="1" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Anticipated Application Close Date: xx/xx/xx&quot;}" data-sheets-userformat="{&quot;2&quot;:14915,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16316664},&quot;9&quot;:0,&quot;12&quot;:0,&quot;14&quot;:{&quot;1&quot;:2,&quot;2&quot;:1907741},&quot;15&quot;:&quot;Slack-Lato, Slack-Fractions, appleLogo, sans-serif&quot;,&quot;16&quot;:11}">For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</span></span></em></p> <h6>&nbsp;</h6> </div> </div><div class="content-conclusion"><p>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</p> <p>Our goal is to ensure an accessible and inclusive experience for every candidate.</p> <p>If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this&nbsp;<a href="https://docs.google.com/forms/d/e/1FAIpQLScvuS3dAsg2JaXD-BU6OqwFGQAWKy2So9oi27FriN9NzuAUxA/viewform?usp=sharing">Accommodation Request Form</a>.</p> <p><a href="https://drive.google.com/file/d/1rZFgJPjPudLaX39IlZi-7CODysxDpQPR/view?usp=sharing" target="_blank">Know your rights: workplace discrimination is illegal. </a>Please <a href="https://drive.google.com/file/d/1GBtwrTd2u4LxWwCyP1KvVSgg9WV84I-u/view?usp=sharing">click here</a> to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.</p></div>