About this role
Administrative Specialist - On-site
Logan A/C & Heat Services
Dayton, OH 45414
$18 an hour - Full-time
Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Install Coordinator to schedule and coordinate new installations for our customers. Do you have experience in scheduling along with great customer service and looking for normal work hours? Are you looking for work-life balance and a supportive growth-oriented environment?
WHO IS LOGAN A/C & HEAT SERVICES?
Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service.
A DAY IN THE LIFE
We are seeking a dedicated Installation Support Specialist to join our team. This role is essential in ensuring smooth operations for our installation teams and providing excellent customer service to our clients. The position is based in our Dayton, Columbus, or Cincinnati locations and involves in-office work.
Key Responsibilities:
- Answer incoming and make outgoing calls to Installers and Comfort Consultants.
- Schedule installations for customers and manage the scheduling calendar.
- Assist with issues or challenges faced by installers.
- Help process installation invoices and manage installer payroll.
- Assist in processing warranties, utility rebates, and sending out permit letters.
Work Schedule:
- Monday to Friday, 8:30 AM to 5:00 PM.
- Participate in an on-call rotation approximately every 6 weeks, with new hires entering the rotation several months after starting. On-call hours are:
- Weekdays: 5:00 PM to 9:30 PM.
- Weekends: 9:00 AM to 9:30 PM.
- Employees are also required to work at least one holiday per year.
Requirements:
- Ability to handle a variety of tasks and prioritize effectively.
- Strong communication skills for interacting with both customers and internal teams.
- Ability to work independently and manage time effectively during on-call hours.
- Proficiency with computers and the ability to quickly learn new software.
Benefits:
After 90 days, full-time employees become eligible for the following benefits:
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Paid Vacation, Sick Time, and Holiday Pay
Additional Benefits (After 1 Year):
- 401k with Company Match
- Profit Sharing
QUALIFICATIONS
- Bachelor's degree or equivalent plus 1-3 years of related experience
- Knowledge of Word Processing software. Microsoft Excel, Word, and Outlook necessary
- Excellent written and oral communication skills
- Strong organizational and time management skills
- Excellent organizational skills
- Strong problem-solving skills
- Attention to detail necessary
WORK SCHEDULE
Monday-Friday. This position also has a requirement a rotating on-call shift.
We look forward to speaking with you about our career opportunities at Logan Services!
Logan Services Inc. offers Equal Employment Opportunity to all applicants.
Other facts
About Logan A/C & Heat Services
Logan Services is a privately held Residential heating & air conditioning company that began in 1969. Our business has remained strong for over 50 years because of our dedication to excellence in the field of customer service. Clients who insist on high quality and excellent service attract to us.
We specialize in the installation and service of HVAC systems for all types of residential projects. We know that our employees are the heart of our organization so we provide a stable, high energy and fun work environment where turnover is very low and people are promoted from within whenever possible. We operate in Dayton, Columbus, and Cincinnati.
Logan Services offers competitive benefits for full time employees including health insurance, dental insurance, profit sharing opportunities, and paid time off. Benefits are subject to change and based on type of employment. We are an equal opportunity employer.
Logan Services was recently voted Best Contractor to Work For by HVACR News Magazine!
Read some of our employee testimonials!
"Logan Services is a great place to work. My coworkers are second to none and are willing to help out whenever needed. I have never worked at a place where there are so many opportunities to grow, not only in the company but individually as well. Management makes everyone feel appreciated for working hard." --John Aselage, Sales Coordination Manager
"I enjoy working at Logan Services for several good reasons. For one, the owner strongly believes in promoting from within the company, which keeps the employees enthused and ready for new challenges. And your hard work does not go unnoticed, the owner and his family continue to create fun events, rewards and special outings for its employees. It has been and continues to be a great learning experience to work at Logan Services!"--Lynn Williams, Office Manager
What you'll do
- The role is essential for ensuring smooth operations for installation teams by answering calls, scheduling installations, and managing the scheduling calendar. Responsibilities also include assisting installers with issues, processing invoices, managing payroll, and handling warranties and rebates.
Ready to join Logan A/C & Heat Services?
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