About this role
Our Loews Hotels & Co Travel Planner is a critical piece of the puzzle when it comes to our guests’ journey. Our Travel Planner is the first point of contact when a potential guest is seeking out one of our hotels. That is why we charge our Travel Planners with the responsibility of “selling” the Loews experience in a meaningful, genuine way. Our Travel Planner is responsible for providing guests with all the information they need to inform their travel plans– from the first phone call to when a guest stays on property. By actively engaging with each guest to ensure that every last detail of the reservation is taken care of, we can make sure our guests truly feel at home when they stay at Loews. That’s why it is critical that our Travel Planner engages each and every caller in a considerate, thoughtful and not overly scripted manner. Most communication is handled by phone, though some processes do require written correspondence. We are looking for Team Members that have hospitality in their DNA, and in turn, we offer an inclusive and empowered culture where our Team Members can flourish as part of our team, and as an individual.
Essential Functions and Responsibilities
- Sells the Loews’ experience which includes hotel, restaurant, spa, golf, area attractions and events while incorporating the Loews Hotels Reservations Department standards
- Actively engages with the guest by listening and focusing on their distinctive set of requests to anticipate their needs
- Maintains knowledge regarding all hotel/room features and amenities and incorporates that information into the selling process, always offering the guest the opportunity to enhance their stay
- Accurately completes the reservations process by ensuring that the reservation and guest profile is correct and current
- Ensures all guest requests are clearly noted and are documented in the appropriate system to establish thorough communication with our properties
- Engages the guest with an unmistakable sense of courtesy, generosity and professionalism
- Actively listens to guest requests/challenges to ensure they are handled promptly with genuine care, and escalates as necessary
- Regular attendance in conformance with standards
- Required to work varying schedules to reflect business needs including nights, weekends and holidays
- Required to attend all training sessions and meetings
Qualifications
- Ability to read, write and speak English effectively
- Ability to work cooperatively with others
- Ability to maintain confidentiality
- Ability to communicate effectively both written and verbally
- Ability to work effectively, maintain composure and make decisions in stressful situations.
- Ability to organize workload, and adapt quickly to change
- Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel
- Proficiency in windows-based computer programs to include e-mail (Outlook), internet and word processing applications (Word)
- Strong computer skills and ability to learn new computer applications
Education:
- High School Diploma or GED equivalent
Experience:
- 1-2 years customer-facing work experience, preferably in hospitality or sales
Language Skills Preferred:
- English, Spanish, Portuguese and French
Other facts
About Loews Hotels
Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States. Headquartered in New York City, hotel destinations include Arlington, Atlanta, Chicago, Chicago O'Hare, Coral Gables, Hollywood, Miami Beach, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, St. Louis, and Tucson. Loews Hotels Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L).
WHO WE ARE:
We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.
EQUAL EMPLOYMENT OPPORTUNITY
Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
What you'll do
- The Travel Planner is responsible for selling the Loews experience and providing guests with all necessary information for their travel plans. They engage with guests to ensure all details of their reservations are handled with care and professionalism.
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