About this role
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
- Many of our Leadership positions are bonus eligible
What We’re Looking For:
As a Guest Service Supervisor, you’ll be at the heart of our guests' unforgettable experiences, leading our concierge, club services, and bell teams to deliver exceptional, personalized service. This role puts you in a dynamic position to inspire your team, collaborate with other departments, and elevate our guest experience. Partnering with the Guest Services Manager, you’ll train and guide staff, answer guest inquiries, and ensure a seamless service experience.
Who You Are:
- Inspiring leadership skills to guide and motivate the team in delivering exceptional service
- Guest-focused approach to ensure every guest feels valued and well-cared for
- Highly organized and able to manage daily tasks and seamless coordination with departments
- Effective problem-solving skills to handle guest concerns quickly and professionally
- Knowledge of local attractions to offer personalized recommendations and enhance guest experience
- Veterans and military spouses encouraged to apply
What You’ll Do:
- Oversee daily operations of concierge, club services, and bell teams.
- Supervise and support staff to maintain exceptional guest service encouraging repeat business.
- Assist in scheduling and manage labor costs effectively.
- Conduct training and ongoing coaching for staff development.
- Ensure high guest satisfaction with personalized, efficient service.
- Assist guests with reservations, transportation, and local recommendations.
- Address and resolve guest complaints promptly and professionally.
- Monitor service quality and uphold high standards.
- Coordinate with other departments for seamless service delivery.
- Keep knowledge of local events and attractions up-to-date.
- Maintain clean, organized, and well-stocked service areas.
- Collaborate with the Guest Services Manager to meet department goals.
- Manage guest service materials and supplies inventory.
- Attend meetings and contribute to improvement initiatives.
- Other duties as assigned.
Your Experience Includes:
- Minimum one year hotel operations experience, preferably in front office, concierge, club, or bell operations.
- Proficient knowledge of all hotel departments, front office operations, guest service standards, and hospitality industry practices.
- Familiar with all aspects of providing superior guest service.
- Proficient in using hotel management software and Microsoft Office Suite.
- Effective organization, communication, leadership and management skills.
- Ability to lift and carry food service trays weighting 35+ pounds.
- Ability to work flexible schedule to include evenings, weekends and holidays.
Who You’ll Supervise:
- Lobby Concierge
- Club Concierge
- Guest Services Coordinator
- Bell Person
Other facts
About Loews Hotels
Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States. Headquartered in New York City, hotel destinations include Arlington, Atlanta, Chicago, Chicago O'Hare, Coral Gables, Hollywood, Miami Beach, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, St. Louis, and Tucson. Loews Hotels Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L).
WHO WE ARE:
We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.
EQUAL EMPLOYMENT OPPORTUNITY
Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
What you'll do
- Oversee daily operations of concierge, club services, and bell teams while ensuring exceptional guest service. Train and guide staff, assist guests with inquiries, and resolve complaints to maintain high guest satisfaction.
Ready to join Loews Hotels?
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