About this role
Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more.
Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences.
Loews Coral Gables Hotel is the second Loews Hotel to open in South Florida, joining 25 other properties across the US and Canada that make up the Loews Hotels & Co portfolio.
General
- Perform on-site billing review with clients when requested
- Coordinate billing set-up with Financial Services Center/ M&E leaders prior to group arrival
- Attend weekly resume meeting with M&E leaders
- Review all group’s PM details, routing set up’s, and alignment between Delphi and Opera
- Upon group departure, assist M&E leaders in validating all items posted to the groups PM within 72hrs
- Support M&E leaders in charging CC’s on file that are approved for groups open balances while on-site if not DB approved
- Create A Group Billing Checklist per each group/ social event and archive for FSC to work on billing
- Monitor, approve/ dispute Defect per group revision invoice sent by FSC billing
- Monitor, coordinate with FSC / M&E leader all unbilled delayed status invoices
- Coordinate invoicing for deposits with Financial Services Center / M&E Leaders to ensure final estimates are updated in Delphi to ensure accuracy
- Attend/ lead weekly AR/ Unpaid deposits/ Ledger review meetings with M&E leaders
- Assist M&E leaders with posting of all miscellaneous items to groups PM accounts within 72hrs of departure
- Monitor collection of past due deposits
- Monitor the AR Aging report to avoid delayed payment collections
- Coordinate/ review and validate all group commission payments with Financial Services Center and during month end
- Scan backup to Financial Services Center for charges posted locally
- Verify PM accounts established 45 30 days prior to group arrival
- Arrange for cash paid outs as required by clients
- Act as first point of contact to provide missing information for Financial Services Center
- Research check payment questions posted by cash applications group
- Manage open folio for items Front Office has not processed correctly
- Monthly review and posting of all Internal In House PM, and post monthly costs
- Review any bills locally
- Other duties as assigned
Other facts
About Loews Hotels
Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States. Headquartered in New York City, hotel destinations include Arlington, Atlanta, Chicago, Chicago O'Hare, Coral Gables, Hollywood, Miami Beach, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, St. Louis, and Tucson. Loews Hotels Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L).
WHO WE ARE:
We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.
EQUAL EMPLOYMENT OPPORTUNITY
Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
What you'll do
- The coordinator will manage all aspects of group billing, including performing on-site reviews, coordinating setup with the Financial Services Center, and validating all posted items upon group departure. This role also involves monitoring accounts receivable, coordinating commission payments, and acting as the primary contact for billing inquiries.
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