About this role
Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
What We’re Looking For:
An experienced Banquet Server who is responsible for providing prompt, efficient, and courteous food and beverage service during banquet events, including weddings, conferences, and corporate functions. This role involves pre-setting, serving meals and drinks, clearing tables, and ensuring a high level of guest satisfaction. The Banquet Server works closely with the banquet team to ensure the smooth execution of events and adherence to service standards.
Who You Are:
- Ability to listen carefully to guests' requests and relay instructions to others.
- Skilled communicator capable of engaging with guests and team members with clarity and professionalism
- Guest service focused and able to anticipate guests’ needs and deliver a high level of personalized service.
- Team player who contributes to a positive environment and smooth operations.
- Familiar with various types of food and beverages commonly served at banquets, including dietary restrictions and preferences.
- Ability to remain calm under pressure and resolve conflicts quickly (e.g., guest dissatisfaction, mistakes in orders).
- Veterans and military spouses are encouraged to apply.
What You’ll Do:
- Assist in setting up banquet rooms according to the Banquet Event Order (BEO), including arranging tables, chairs, linens, silverware, glassware, and other service items.
- Ensure proper placement of all dining and service equipment, and that the event area is clean and well organized before guests arrive.
- Greet guests as they arrive at the event and ensure they are seated comfortably.
- Serve meals and beverages in a timely and professional manner, following the service sequence outlined by the Banquet Captain or Manager.
- Refill beverages and attend to guest needs throughout the event.
- Ensure food is served at the appropriate temperature and that presentation meets hotel standards.
- Clear plates, glassware, and silverware promptly after each course is served and as guests finish their meals.
- Reset tables for subsequent courses or events as needed.
- Assist with the breakdown and cleanup of banquet spaces after events, ensuring the room is left in a clean and organized condition.
- Provide attentive, friendly, and professional service to all guests, addressing their needs and special requests with a positive attitude.
- Handle any guest complaints or issues discreetly and report them to the Banquet Captain or Manager as needed.
- Work closely with the banquet team to coordinate service, ensuring that food and beverages are served according to the event timeline.
- Communicate with kitchen staff regarding food service needs, special dietary requirements, and any changes to the menu or service flow.
- Assist with setting up and maintaining buffets, food stations, or beverage stations as required by the event.
Your Qualifications Includes:
- Two to four years’ experience in a mid-high volume banquet operation within an up-scale, hotel or convention center banquet operation, preferred.
- High School Diploma, or equivalent.
- Ability to stand, walk, reach, and lift/pull/push 35 plus pounds regularly throughout the shift.
- TIPS (or Local/State alcohol training equivalent) Certification required.
- Flexibility to work varying shifts, including nights, weekends, and holidays, as needed.
Other facts
About Loews Hotels
Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States. Headquartered in New York City, hotel destinations include Arlington, Atlanta, Chicago, Chicago O'Hare, Coral Gables, Hollywood, Miami Beach, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, St. Louis, and Tucson. Loews Hotels Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L).
WHO WE ARE:
We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.
EQUAL EMPLOYMENT OPPORTUNITY
Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
What you'll do
- The Banquet Server is responsible for providing prompt and courteous food and beverage service during events, including setting up banquet rooms, serving meals, and ensuring guest satisfaction. They work closely with the banquet team to execute events smoothly and adhere to service standards.
Ready to join Loews Hotels?
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