About this role
Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career!
Pay Rate 19.00-20.00 per hour with commission opportunitiesResponsible for providing our customers with a world-class experience through excellent product knowledge, customer service skills, and use of our business systems.
Essential Job Duties
- Provide quality customer service.
- Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
- Handle phone calls and emails from customers pertaining to price quotes for inbound inquiries, purchase quotes for vehicles considered for sale and various customer issues and inquiries.
- Ensure the company establishes and maintain constant communication with customers.
- Knowledgeable on all aspects of product inventory which may include sales and product information, cancellations, credits, invoicing and/or customer service inquiries.
- May require an understanding of eBay and eCommerce sites.
- May generate sales/buys from online leads.
- Provide customers with a better solution when available, and assist our customers in finding the products they need.
- Perform all tasks to specified standards and metrics on a consistent basis.
- Assume other duties as assigned.
Supervisory Responsibilities
- Not responsible for supervising employees.
Minimum Requirements
Education & Experience
- High School Diploma/GED
Preferred Requirements
- Associate's Degree
- Sales or customer service experience, especially in a call center environment.
- Bi-Lingual, English & Spanish or English & French.
Knowledge/Skills/Abilities
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
- Frequent use of Outlook, Word, Excel, graphics, etc.
- Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
- Decisions generally affect own job or assigned functional area.
- Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.
- Prioritize assigned and routine tasks. Handle appropriately.
- No additional competencies required.
Essential Physical Demands/Work Environment
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
- Travel may be required periodically, including overnight stays (contingent on position requirements).
- Must be able to lift up to 50 pounds.
Benefits:
Health/Dental/Vision Insurance
Paid Time Off
Paid Parental Leave
Fertility Coverage
401k with Generous Company Match
Company Paid Life Insurance and Long-Term Disability
Short-Term Disability
Employee Assistance Program
Tuition Reimbursement
Employee Discounts
PNC Daily Pay Option
Join us for an exciting career journey with positive, driven individuals.
Other facts
About LKQ Corporation
LKQ Corporation (Nasdaq: LKQ), a Fortune 500 company, is North America’s largest provider of alternative collision auto parts, and a leading provider of recycled and remanufactured mechanical parts including engines and transmissions, all in connection with the repair of automobiles and other vehicles. LKQ is also a leading distributor and marketer of specialty aftermarket equipment and accessories in North America. LKQ is the largest distributor of mechanical and collision alternative parts in the United Kingdom, and the largest distributor of mechanical parts in the Netherlands. LKQ also has operations in Taiwan, Belgium and France. LKQ operates more than 570 facilities, offering its customers a broad range of replacement systems, components, equipment, and parts to repair and accessorize automobiles, trucks, recreational and performance vehicles. In 2013, LKQ surpassed $5 billion in revenue.
Since its formation in 1998, LKQ has grown through internal development and over 170 acquisitions. Today, LKQ is the only supplier of alternative parts for the automotive collision and mechanical repair industry with a network and presence serving most major markets in the U.S. and Canada. LKQ is also a leading supplier of automotive aftermarket products in the U.K. and the Netherlands.
What you'll do
- The Customer Service Rep is responsible for providing quality customer service and ensuring accurate communication with distribution centers and customers. They handle inquiries related to pricing, sales, and various customer issues while maintaining product knowledge.
Ready to join LKQ Corporation?
Take the next step in your career journey