Food Service Lead

Description

 Position Title: Food Service Lead

 Reports to: Food Service Supervisor(s) and Food Service Operations Manager(s)

 Responsibilities

• Customer Service to ensure a memorable experience for every guest and client. 
• Ensure location is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary. 
• Assist supervisors with tasks to ensure restaurants and other food locations run smoothly. 
• Supports restaurant prep (FOH and line) for daily operation. 
• Meets daily quick service, food service, safety and quality, availability, merchandising and guest service standards. 
• Participates in safety logs including food temperatures, rotation and waste as necessary. 
• Ensures proper uniform, hygiene, handwashing and glove use with self. 
• Maintains a safe work environment by abiding by all rules. 
• Follows through daily prep and items lists, as assigned. 
• Actively helps to support operation in assigned role, supporting holes as necessary. 
• Actively and efficiently responds to guest and client feedback, with a report to the supervisor to ensure that any potential complaints are mitigated against further occurrence. 
• Communicates up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality. 
• Remains knowledgeable of all menu items, prices and specials for sharing with guests. 
• Perform other tasks as deemed necessary. 
• Maintains a clean, safe and organized work environment. 
• Uphold and demonstrate a complete understanding of company policies and procedures. 
• Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements. 

Requirements

Job Requirements

• Strong interpersonal and communication skills. 
• Exceptional problem solving/decision making skills combined with the ability to be organized. 
• Demonstrates the ability to remain flexible in a fast-paced environment. 
• An ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative. 
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary for operation, which entails lifting, and perform all functions as set forth above. 
• Ability to work varied hours/days, including nights, weekends and holidays, as needed. 

Previous Experience

• 1 year food service experience preferred. 
• All education backgrounds are eligible. 

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Geneal Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)