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Customer Service Representative
full-time•Philippines
About this role
Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.
CUSTOMER SERVICE REPRESENTATIVE (EUROPE AND NORTH AMERICA)
The Customer Service Representative will be responsible to maintain and/or increase customer loyalty by supporting the customer for ordering up to delivering.
About the Job:
Performs order handling
Follows up on customer requests
Build strong customer relationships by proactively informing customer on status of deliveries, running open order books and communicate to the customer, maintaining intensive contact (by phone) with customers, actively participating in customer related projects in order to improve customer satisfaction levels, dedicates back-up responsibilities for other Customer Service Representatives
Provide sales support to Outside Sales
About the You:
2+ years of work experience in a Customer Service related environment is mandatory
Excellent writing and verbal English language skills are required
Basic/advanced knowledge of MS office
SAP and Material Resource Planning (MRP) system knowledge are preferred
Working knowledge of quality standards (ISO/QS/TS) is preferred
Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise.
Our Core Values – Respect, Customer Focus, Agility, Collaboration – support us in our mission to improve the safety, reliability, and performance of our customers’ products that use electrical energy.
We are an equal-opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.
We offer a variety of benefits, competitive salary, bonuses, flexible working hours, remote working as well as development opportunities like internal Lean Six Sigma Certification.
#LI-FELIC
What you'll do
- The Customer Service Representative will maintain and increase customer loyalty by supporting customers from ordering to delivery. Responsibilities include order handling, following up on customer requests, and building strong customer relationships.
About Littelfuse
Littelfuse, Inc. (NASDAQ: LFUS) is a diversified, industrial technology manufacturing company empowering a sustainable, connected, and safer world. Across more than 20 countries, and with approximately 16,000 global associates, we partner with customers to design and deliver innovative, reliable solutions. Serving over 100,000 end customers, our products are found in a variety of industrial, transportation, and electronics end markets – everywhere, every day. Headquartered in Rosemont, Illinois, United States, Littelfuse was founded in 1927.
View our broad and deep product portfolio:
https://www.littelfuse.com/
Littelfuse has had a long-standing commitment to ensuring a diversified workforce through equal employment opportunities. Maintaining a diversified workforce is critical to the success of our organization.
Each associate receives equal employment opportunity regardless of race, color, religion, creed, sex (with or without sexual conduct), marital status, national origin, citizenship, ancestry, age, physical or mental disability, medical condition, order of protection status, military status, sexual orientation, gender expression or identity, genetic information, unfavorable discharge from military service, and any other protected class under federal, state or local law.
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Frequently Asked Questions
What does a Customer Service Representative do at Littelfuse?
As a Customer Service Representative at Littelfuse, you will: the Customer Service Representative will maintain and increase customer loyalty by supporting customers from ordering to delivery. Responsibilities include order handling, following up on customer requests, and building strong customer relationships..
Is the Customer Service Representative position at Littelfuse remote?
The Customer Service Representative position at Littelfuse is based in Philippines, Philippines. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Littelfuse?
You can apply for the Customer Service Representative position at Littelfusedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.