About this role
Dealership:
L0599 Priority Honda RoanokeBe the Voice of the Dealership: Service BDC Representative Wanted!
Priority Honda Roanoke is looking for a motivated and customer-focused Service BDC Representative to join our growing team! As part of Lithia & Driveway, the largest automotive retailer in North America, we offer stability, growth, and real career advancement in the automotive industry.
What You’ll Do:
Handle inbound and outbound calls, texts, and emails to schedule service appointments
Follow up with customers regarding maintenance reminders and service recommendations
Confirm appointments and ensure accurate customer information
Deliver an outstanding customer experience from first contact to arrival
Work closely with the service advisors and management team to drive service traffic
What We’re Looking For:
Strong communication skills (phone, text, and email)
Customer-service mindset with a positive, professional attitude
Ability to multitask in a fast-paced environment
Previous BDC, call center, or automotive experience is a plus—but not required
Reliability, punctuality, and a team-first mentality
What We Offer:
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
If you enjoy helping customers, thrive on organization, and want to build a long-term career with a respected automotive group, Priority Honda Roanoke wants to hear from you!
Apply today and become part of the Lithia & Driveway family.
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Other facts
About Lithia & Driveway
Our story began humbly in 1946, with the opening of a Chrysler-Plymouth-Dodge store across from Lithia Springs Park in Ashland, Oregon. Fifty years later, in 1996, after opening a few additional stores and training a talented team of leaders, our CEO decided the best way to give new opportunities to this incredible team was to join the public stock exchange. That’s when our mission of “Growth Powered by People” took off.
Today, Lithia & Driveway is one of the nation’s fastest-growing automotive retailers and listed as 124 on the Fortune 500 (NYSE: LAD). We own more than 300 stores supporting over 50 automotive brands and provide job opportunities for more than 27,000 people.
As Lithia & Driveway continues to grow, our success is fueled by the collective efforts, skills, and contributions of our people. We stand by our core values of taking personal ownership, improving constantly, earning customers for life and having fun in the process.
Our high-performance culture keeps one focus in mind, making the customer experience better, as we aim to meet customers wherever, whenever, and however they desire.
We offer a variety of opportunities across our hundreds of stores in the US, UK, and Canada; our Driveway, GreenCars, Driveway Finance Corporation brands as well as our home office. With positions in Sales, Service, Corporate, and Finance, we believe you’ll roll into the perfect spot at Lithia & Driveway. Join us as we continue to innovate and exceed our potential and our customers’ expectations.
Lithia & Driveway is an equal opportunity employer that is committed to inclusion and diversity.
What you'll do
- The Service BDC Representative will handle inbound and outbound communications to schedule service appointments and follow up with customers. They will work closely with service advisors and management to drive service traffic and ensure an outstanding customer experience.
Ready to join Lithia & Driveway?
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