• Gain real-world experience across service, sales, parts, and customer experience functions. 

Dedicated mentorship and personalized guidance 

• Work closely with leaders who provide support, coaching, and structured development to accelerate your growth. 

A strong foundation in both business and customer-facing skills 

• Build confidence in operational processes while learning how to deliver exceptional customer service. 

Comprehensive training and performance support 

• Receive ongoing training, feedback, and opportunities to build the skills needed for future leadership. 

A built-in network and supportive community 

• Join a cohort of peers and professionals who help you learn, connect, and grow throughout the program. 

Training & Onboarding (3–4 Months) 

Begin with a structured onboarding experience designed to introduce you to dealership operations, customer service fundamentals, and key business processes. This phase includes hands-on learning, job shadowing, and guided training sessions. 

Department Rotations 

Gain well-rounded operational knowledge through rotations in: 

• Sales – Learn customer engagement, product knowledge, and sales processes. 

• Service – Understand workflow, technician coordination, and service delivery. 

• Parts – Explore inventory management and parts operations. 

• Back Office – Experience administrative functions, reporting, and operational support. 

• F&I (Finance & Insurance) – Get exposure to financial products, compliance, and deal struture. 

Leadership Exposure 

Collaborate with store leaders and support group teams, participating in meetings, workshops, and coaching sessions that provide insight into strategic decision‑making and dealership-level operations. 

Program Outcome 

By the end of the program, you’ll graduate with: 

• A strong understanding of how each department works 

• Broad operational experience across the store 

• Enhanced skills for customer-facing and business roles 

• A clear pathway for accelerated career growth within the store 

Responsibilities 

Earning Customers for Life  

• Build meaningful relationships and deliver a high-quality, consistent experience that supports customers and teammates.   

Take Personal Ownership  

•  Follow through on commitments, communicate clearly, and ensure your work meets expectations.  

Improve Constantly  

• Seek feedback, refine your skills, and look for opportunities to make processes more efficient.  

Having Fun  

• Support a positive culture by staying engaged, connecting with your team, and helping create a workplace where people feel valued.  

Skills & Qualifications  

• Strong communication and active listening skills 

• Professional, reliable, and detail‑oriented 

• Quick learner with strong adaptability 

• Collaborative team player with a problem‑solving mindset 

• Self‑motivated, accountable, and open to feedback 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds 

• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing  

Reasonable accommodations may be made to enable individuals to perform the essential functions.  

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.