About this role
Dealership:
L0373 Keyes LexusKeyes Service Center of Van Nuys
Call Center Representatives
Located at Keyes Lexus Van Nuys
Have you been searching for an EXCITING Career that offers professional fulfilment and GROWTH opportunities? If you’re ready to ignite your career, we have an opportunity for you in our Service BDC department.
Here's what we offer:
Base hourly rate+ performance bonuses + weekly/monthly spiffs- hourly rates will be discussed during the interview with the manager and dependent on candidate experience.
- Paid Training.
- Full-Time- 7am-4pm, 8am-5pm, 9am -6pm
- We have competitive benefits that include Medical, Dental, Vision, 401(k) & much more!
- The opportunity to work with passionate and successful team members in an exciting and fun atmosphere.
Why is this position open:
- Due to increased business, we continue to ramp up our Service BDC/Call Center personnel to help support over 12 local dealerships in the Van Nuys, Oxnard and DTLA markets…
Requirements:
We’re looking for individuals who love working with the public and can easily deliver an empathetic & compassionate approach. Candidates should possess strong written & verbal communication skills, love the thrill of being challenged to succeed, and enjoy working in a call center environment! This position requires individuals to be self-motivated, persistent, and able to perform at a fast pace. We do not cold call.
- Previous call center and/or customer service experience 1 year required!
- Strong customer service skills
- Written skills must be at an EXPERT level.
- Proven ability to provide clients with a first call resolution.
- Bilingual English/Spanish/Armenian – PREFFERED
We offer the best-in-class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements
The Hourly Wage Range for this position is $17.87 - $22.00. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. And a variety of other benefits.
Other facts
About Lithia & Driveway
Our story began humbly in 1946, with the opening of a Chrysler-Plymouth-Dodge store across from Lithia Springs Park in Ashland, Oregon. Fifty years later, in 1996, after opening a few additional stores and training a talented team of leaders, our CEO decided the best way to give new opportunities to this incredible team was to join the public stock exchange. That’s when our mission of “Growth Powered by People” took off.
Today, Lithia & Driveway is one of the nation’s fastest-growing automotive retailers and listed as 124 on the Fortune 500 (NYSE: LAD). We own more than 300 stores supporting over 50 automotive brands and provide job opportunities for more than 27,000 people.
As Lithia & Driveway continues to grow, our success is fueled by the collective efforts, skills, and contributions of our people. We stand by our core values of taking personal ownership, improving constantly, earning customers for life and having fun in the process.
Our high-performance culture keeps one focus in mind, making the customer experience better, as we aim to meet customers wherever, whenever, and however they desire.
We offer a variety of opportunities across our hundreds of stores in the US, UK, and Canada; our Driveway, GreenCars, Driveway Finance Corporation brands as well as our home office. With positions in Sales, Service, Corporate, and Finance, we believe you’ll roll into the perfect spot at Lithia & Driveway. Join us as we continue to innovate and exceed our potential and our customers’ expectations.
Lithia & Driveway is an equal opportunity employer that is committed to inclusion and diversity.
What you'll do
- Call Center Representatives will support over 12 local dealerships by providing excellent customer service and resolving client inquiries. They will work in a fast-paced environment, focusing on delivering first call resolutions.
Ready to join Lithia & Driveway?
Take the next step in your career journey