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Customer Care Representative
full-timeTown of Conklin$0k - $0k

Summary

Location

Town of Conklin

Salary

$0k - $0k

Type

full-time

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About this role

Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.

KEY DUTIES AND RESPONSIBILITIES

  • Invoice and verify accounts accurately and in a timely manner
  • Verify inbound receipts for accuracy
  • Develop and maintain customer relationships in a professional manner
  • Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
  • Coordinate availability of product and schedule for daily shifts with warehouse team
  • Coordinate with Operations on special client requests; expediting when necessary 
  • Serve as first point of contact to resolve customer issues
  • Maintain and file documentation in organized and comprehensive way

ADDITIONAL DUTIES AND RESPONSIBILITIES

  • Partner with Inventory and Operations to research inventory discrepancies and misplacements 

MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)

  • High School diploma or GED may be required depending on facility
  • Excellent verbal and written communication skills; English may be required  
  • Excellent organizational skills, including ability to multi-task and prioritize workload
  • Proficient computer skills, including Microsoft Office Suite
  • May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Pay Range:$16.00 - $26.59

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.  Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits


Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

Other facts

Tech stack
Customer Service,Order Processing,Product Availability,Issue Resolution,Account Verification,Customer Relationship Management,Report Generation,Coordination,Documentation,Inventory Research,Communication Skills,Organizational Skills,Multi-tasking,Microsoft Office Suite,Lifting Ability

About Lineage

Welcome to Lineage, a corporation dedicated to providing cutting-edge workflow solutions for businesses across various industries. With our roots in Buffalo, New York, we have expanded to 4 locations and now serve over 15,000 clients with a team of 140 dedicated professionals. In 2023, we evolved into three distinct divisions: Lineage Accelerate, Lineage Optimize, and Lineage Connect.

Lineage Accelerate:
Specializing in hardware and software solutions, Lineage Accelerate helps businesses streamline their mailing, addressing, and document management processes. With a focus on speed, accuracy, and efficiency, our solutions are designed to expedite your communications and ensure they reach the right person at the right time. We provide these services in Buffalo and Rochester, NY, Charlotte and the Triad, NC, greater Kansas City, and Little Rock, AR metropolitan areas.

Lineage Optimize:
As our specialized printing division in New York, we partner with Konica Minolta, an industry-leading printing equipment manufacturer. Our solutions help businesses increase their printing productivity and reach, while also providing comprehensive document management and mailing solutions.

Lineage Connect:
Our nationwide outsourcing services and capabilities enable businesses to save time and money by reducing postal expenses and optimizing the production and distribution of outgoing business-critical documents. We offer disaster recovery solutions and local presorting services for the greater Kansas City area, ensuring your data remains secure and compliant.

Team size: 51-200 employees
LinkedIn: Visit
Industry: Retail Office Equipment
Founding Year: 1984

What you'll do

  • The Customer Care Representative is responsible for processing customer orders, tracking product availability, and resolving customer inquiries. They also maintain customer relationships and generate reports as requested.

Ready to join Lineage?

Take the next step in your career journey

Frequently Asked Questions

What does Lineage pay for a Customer Care Representative?

Lineage offers a competitive compensation package for the Customer Care Representative role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.

What does a Customer Care Representative do at Lineage?

As a Customer Care Representative at Lineage, you will: the Customer Care Representative is responsible for processing customer orders, tracking product availability, and resolving customer inquiries. They also maintain customer relationships and generate reports as requested..

Why join Lineage as a Customer Care Representative?

Lineage is a leading Retail Office Equipment company. The Customer Care Representative role offers competitive compensation.

Is the Customer Care Representative position at Lineage remote?

The Customer Care Representative position at Lineage is based in Town of Conklin, New York, United States. Contact the company through Clera for specific work arrangement details.

How do I apply for the Customer Care Representative position at Lineage?

You can apply for the Customer Care Representative position at Lineage directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Lineage on their website.