Manager Advisor Service

Manager Advisor Service (Operations Processing)

Lincoln Investment recognized as one of Philadelphia's Top Workplaces for over ten years, is an independent broker dealer and registered investment advisor that offers brokerage, investment advisory and other financial services. Lincoln has over 1,000 financial advisors nationwide and we serve over 350,000 clients representing over $36 billion in assets. We are a majority family-owned financial services firm that regards our employees as integral players in our continuous growth. Lincoln Investment's success is built upon our dedication to helping people retire well and promoting a work environment that fosters success. Our financial strength and profitability are natural results of "helping people, having fun, and enjoying success." Lincoln Investment offers a competitive compensation and benefits package. Our Home Office is conveniently located in Fort Washington, PA, just outside of Philadelphia.

Basic Function: The Advisor Services Manager will play a pivotal role in supervising the day-to-day operational responsibilities of their team. Under the supervision of the Director, Operations and Service, the Manager is responsible for leading a team of operations processing associates. This work can include but is not limited new accounts, purchases and transfers.

What are we looking for?

We want collaborators who can deliver a best-in-class advisor experience. Must be team oriented and client-focused while executing in a way that inspires creativity and continuous improvement.

Duties may include but are not limited to:

Operations Management:

• Manage, monitor and track workflow input/output to ensure service levels are met. Provide statistical information for executive and management use. 
• Develop and maintain written standard operating procedures, how-to documents, and workflow diagrams for completing activities on incoming and outgoing requests.
• Troubleshoot and solve service requests, money movements, and applications for new and existing clients.
• Ensure work is appropriately prioritized in partnership with Priority Advisor requests.
• Collaborate with Service Team for issue resolutions.

Service Leadership:

• Collaborate with internal partners and teams in support of the advisor/client relationship to resolve complex issues in a practical and helpful manner.

• Proactively cultivate relationships with branch personnel, financial representatives as well as other external and internal customers. 
• Lead quarterly business reviews with assigned Advisor/Branches.

• Participate in and/or lead staff and operations meetings, write executive notes, and work on special management projects as required. Provide backup assistance to team members as necessary; perform other duties and responsibilities.

Team Leadership:

• Hires, evaluates, and supervises staff. Conducts performance evaluations, and establishes and monitors individual and team goals in conjunction with Lincoln's strategic and business plans. 

• Provides guidance/coaching to staff on handling more complex issues. May serve as the initial point of contact for escalated issues.
• Provides ongoing support, supervision, training, and development opportunities for team members, offering guidance and informing best practices. (i.e. side-by-side call coaching sessions)
• Assist with approvals and overrides as needed to ensure workflow and risk mitigation.

Knowledge/Experience:

• Minimum of 5-7 years of experience in the Financial Services/Investment Operations industry. Experience with another transfer agent, broker/dealer or mutual fund company. 
• Thorough knowledge of retirement plans, customer service, transaction processing, and compliance. 
• 2-3 yrs. previous supervisory/management experience or prior experience owning a business
• Licensing: SIE and Series 99 or ability to obtain within 6 months of hire

Skills:

• Excellent verbal and written communication
• Detail oriented and accurate
• Exceptional organization and time management skills
• Customer service orientation
• Ability to work independently and in team environment
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.
• Ability to maintain knowledge base of multiple products and services
• Previous financial background
• Ability to solve practical problems and deal with multiple variables in situations with limited guidance
• A strong fundamental understanding of Securities Operations

Education/Training: Bachelor's degree or equivalent combination of education and/or experience. Formal or informal knowledge of the financial planning discipline. 

Physical/Other Requirements: View computer screen for extended periods of time. Ability to work in a fast-paced environment as needed. May be required to lift 25 lbs.

Lincoln Investment is an equal opportunity employer. Lincoln Investment prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Lincoln Investment conforms to the spirit as well as to the letter of all applicable laws and regulations.