Advisor Service Associate

Lincoln Investment recognized as one of Philadelphia's Top Workplaces for over ten years, is an independent broker dealer and registered investment advisor that offers brokerage, investment advisory and other financial services. Lincoln has over 1,000 financial advisors nationwide and we serve over 350,000 clients representing over $36 billion in assets. We are a majority family-owned financial services firm that regards our employees as integral players in our continuous growth. Lincoln Investment's success is built upon our dedication to helping people retire well and promoting a work environment that fosters success. Our financial strength and profitability are natural results of "helping people, having fun, and enjoying success." Lincoln Investment offers a competitive compensation and benefits package. Our Home Office is conveniently located in Fort Washington, PA, just outside of Philadelphia. 

Basic Function: Reporting to the Advisor Services Manager, the Advisor Service Associate assists their assigned department and team in the daily management of the business. Tasks may vary according to the business and can include advisor/client calls, review of new accounts, deposits and disbursements, reconciliation of reports, and other tasks as assigned.

What are we looking for?

We seek a motivated, self-starting, passionate team player to join our firm in the role of Operations Specialist. The Advisor Service Specialist is a member of the Adviser Service organization and works with Advisors and clients to support their day-to-day needs.

(Service) Core Duties & Responsibilities:

Advisor and Client Service

• Respond to inquiries from internal as well as external team members via phone and email in a timely fashion
• Collaborate with other team members to ensure advisors experience consistent, high-quality customer service
• Assist with the processing of financial and non-financial transactions*
• Perform detailed research as requested on customer accounts and respond on time
• Communicate NIGO issues to Advisors and follow-up according to standard procedures
• Develop working relationships with internal and external Lincoln associates and branch offices

*Role is focused on Advisor contact and interaction, based on volumes role could involve processing work

(Processor) Core Duties & Responsibilities:

Transaction processing

• Execute and oversee the accurate and timely processing of financial transactions, including but not limited to trades, transfers, and account maintenance.
• Process daily transactions while meeting process requirements, SLAs and achieving quality metrics
• Comply with policy and procedures of the team and regulatory requirements
• Review paperwork for accuracy, completeness and clearly communicate with advisors if items need attention
• Communicate NIGO issues to Advisors and follow-up according to standard procedures
• Develop working relationships with internal and external Lincoln associates and branch offices

Knowledge/Experience:

• Preferred: Financial Services experience
• Client service background
• Investment/operations/advisory/transaction processing experience
• Strong knowledge of business computer applications (Microsoft Excel and Word)
• Helpful: Familiarity with the Pershing clearing and custody platform Previous experience in same-day processing environment
• Retirement Plans knowledge

Skills:

• Customer service orientation
• Ability to prioritize work and meet daily workload and deadlines
• Strong verbal and written communication
• Detail oriented with strong analytical and problem-solving skills
• Ability to work in a team environment

Education/Training: Bachelor's degree and/or equivalent combination of education or related experience

Certification/Registrations: SIE and Series 7/99 preferred

Physical/Other Requirements: May sit at workstation for extended periods of time; may view computer screen for extended periods of time. Periods of fast pace are typical, particularly when working to meet daily deadlines.

Location Preference: Ft. Washington, PA, or Philadelphia metro area. Hybrid and remote opportunities may be available.

Lincoln Investment is an equal opportunity employer. Lincoln Investment prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Lincoln Investment conforms to the spirit as well as to the letter of all applicable laws and regulations.