About this role
Position: Product Designer - Enterprise Products
Location: New York, NY (Hybrid)
Department: Digital Experience
Reports To: Product Lead, Enterprise Products
About Lincoln Center: Lincoln Center for the Performing Arts is a global home for music, dance, theater, film, and culture. We steward a 16-acre campus in New York City, collaborate with leading resident arts organizations, and connect millions of people to the arts each year. We are building a modern digital foundation that expands access to culture, deepens relationships with audiences, and supports new creative frontiers.
Role Overview: Lincoln Center is seeking a Product Designer to shape the end-to-end commerce experience across our digital ecosystem. Commerce at Lincoln Center includes both ticketing and donor journeys, spanning discovery, contribution or purchase, account management, and post-transaction engagement. Reporting to the Product Lead for Enterprise Products, you will design intuitive, accessible, and conversion-optimized experiences that support attendance, philanthropy, and long-term patron relationships.
This role is a core part of Lincoln Center’s digital transformation. You will define how patrons and donors move seamlessly from interest to engagement, reducing friction, increasing conversion, and building trust across a complex, multi-organization environment. You will partner closely with Product, Marketing and Business Development to deliver experiences that balance revenue goals with Lincoln Center’s mission of access and inclusion.
What You’ll Do:
- Own the user experience vision for Lincoln Center’s commerce journeys across ticketing, donations, memberships, and subscriptions.
- Design end-to-end flows for ticket purchasing, donations, memberships, exchanges, and account management.
- Translate complex system constraints such as ticketing rules, pricing, availability, donor recognition into clear, human-centered experiences.
- Create wireframes, prototypes, and high-fidelity designs that communicate intent and enable rapid iteration.
- Partner with product analysts to define UX requirements, success metrics, and phased delivery plans.
- Collaborate with technologists to ensure designs are feasible, performant, and implemented with high quality.
- Use qualitative and quantitative research including usability testing, funnel analysis, and session data to inform and validate design decisions.
- Establish and evolve design patterns and standards for transactional flows, including checkout, donation forms, and account experiences.
- Continuously optimize conversion, clarity, and confidence throughout purchase and giving flows.
You Are:
- A systems thinker who can simplify complex commerce problems into elegant experiences.
- Equally comfortable designing customer journeys and explaining tradeoffs to stakeholders.
- Highly collaborative and able to balance user needs with business and technical constraints.
- Data-informed, but not data-blind, using insight to guide decisions without losing intuition.
- Motivated by mission and impact, not just polish.
Qualifications:
- 3 to 5 years of experience designing UX for consumer-facing digital products.
- Strong portfolio demonstrating end-to-end ownership of transactional, commerce, or contribution experiences.
- Experience designing checkout flows, subscriptions, or other high-stakes conversion journeys.
- Proficiency with modern design tools such as Figma and prototyping workflows.
- Experience collaborating closely with product and technology in an agile environment.
- Ability to communicate clearly, defend design decisions, and incorporate feedback constructively.
Success Looks Like:
- Clear, intuitive ticketing and donor flows adopted across Lincoln Center.
- Measurable improvements in conversion, completion rate, and time to purchase or give.
- Reduced patron and donor confusion and fewer support requests during transactions.
- Consistent, scalable commerce design patterns across products.
- Demonstrated impact on ticket revenue, donations, audience growth, and patron satisfaction.
What is Lincoln Center for the Performing Arts?
Lincoln Center for the Performing Arts, Inc. (LCPA) is a cultural and civic cornerstone of New York City. We believe the arts play an important role in our lives: they nourish our hearts and minds, teach us valuable lessons and critical skills, and help us create community. We are resolved not to lose sight of what connects us, and we hope you will consider joining our talented, diverse team.
We are:
1. The manager of the 16-acre Lincoln Center campus
-We are one of eleven amazing resident arts organizations
2. A leading Arts Presenter.
-We curate numerous programs and performances, showcasing music, dance, and more
3. An Education Hub.
-We have reached 20 million students, educators, principals, and community members
Who are our people?
LCPA is a team of dreamers, collaborators, and entrepreneurs who use unique platforms in the heart of New York City and beyond to advocate for the transformative impact of artistic experiences.
Lincoln Center People imagine and create in concert with this mission by founding President John D. Rockefeller III - "The arts are not for the privileged few, but for the many. Their place is not on the periphery of daily life, but at its center."
We welcome applicants from all sectors who agilely solve problems, show up as they are, and can't stop innovating.
What’s the news?
Recent and Upcoming Programming
- Lincoln Center Reveals 25/26 Season Featuring Jeanine Tesori as Visionary Artist
- Kyle Abraham's 20 Years of Urgency at Lincoln Center Rose Theatre
Campus Happenings
- Lincoln Center Gets $50 Million Gift to Promote Contemporary Dance
- The new JFK terminal will show iconic artworks from MoMA, the Met and Lincoln Center
Legacies of San Juan Hill
- WNYC: Lincoln Center Celebrates 'Legacies of San Juan Hill
- Lincoln Center Launches San Juan Hill Project Digital Hub To Remember the Lost Urban Neighborhood
Who is our President and CEO?
Dr. Mariko Silver
Join us!
It is the policy of Lincoln Center for the Performing Arts, Inc., to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
If you require reasonable accommodation in locating open positions, completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Abigail Worsnip at (212) 875–5324.
Other facts
About LINCOLN CENTER
Lincoln Center for the Performing Arts (LCPA) is a cultural and civic cornerstone of New York City. The primary advocate for the entire Lincoln Center campus, our strategic priorities include: fostering collaboration and deepening impact across the Lincoln Center resident organizations; championing inclusion and increasing the accessibility and reach of Lincoln Center’s work; and nurturing innovation on stage and off to help ensure the arts are at the center of civic life for all. LCPA presents hundreds of programs each year, offered primarily for free and choose-what-you-pay, including many specially designed for young audiences, families, and those with disabilities.
The 11 resident organizations include: The Chamber Music Society of Lincoln Center, Film at Lincoln Center, Jazz at Lincoln Center, The Juilliard School, Lincoln Center Theater, The Metropolitan Opera, New York City Ballet, New York Philharmonic, The New York Public Library for the Performing Arts, the School of American Ballet, and Lincoln Center for the Performing Arts.
**Campus photography by Mark Bussell
What you'll do
- The Product Designer will own the user experience vision for Lincoln Center’s commerce journeys, designing intuitive flows for ticket purchasing and donations. They will collaborate with various teams to ensure high-quality implementation and optimize user engagement.
Ready to join LINCOLN CENTER?
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