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Trainer, Customer Service Rep
full-time•Spartanburg
About this role
The Trainer provides training and support for all new Customer Service Representatives within a designated company area.
- Responsible for providing excellent customer service support
- Identifies new Customer Service Representative staff and schedules training
- Provides training for applications
- Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales
- Provides training on creating, organizing, updating, and maintaining patient charts
- Reports to region manager/regional VP a monthly schedule of training
- Coordinates special projects as assigned
- Communicates policy changes and best practices
- Schedules on-going and training for existing employees as needed
- Mediates and resolves conflict to prevent escalation
- Travels as needed to cover for Customer Service Representatives who are on vacation/leave
- Assists with training acquisition Customer Service Representative staff on systems
- Helps location management review applications of potential new hires, when requested
- Solves problems independently with minimal supervision
Qualifications
- High School Diploma or General Education Degree (GED) required; some college preferred
- Must have proven human relations skills dealing with referral sources, patients, and administrative departments
- General office skills such as proficiency in PC programs and data entry, typing, filing, and basic math are essential
- Proficiency in Lincare applications
- Prior experience as a Lincare CSR required
- Ability to convey a positive and professional image to customers and employees
- Excellent communication skills
- Detail-oriented
- Able to effectively provide and respond to constructive criticism
- Capable of following an issue through to its conclusion
- Ability to prioritize issues/situations and respond accordingly
- Able to effectively interact with all levels of the Lincare organization as well as Customers
- Strong customer service
- Home care/health care background is a plus
What you'll do
- The Trainer provides training and support for new Customer Service Representatives. Responsibilities include scheduling training, providing application training, and communicating policy changes.
About Lincare
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers.
Services we offer include:
Oxygen Therapy
Nebulizer Therapy
Sleep Therapy
Ventilator Therapy
Enteral Therapy
Pediatric Services
Caring Responders
Long Term Care
Disease Management Programs
and More!
***This social media page and related posts, comments and other information is not intended to serve as a vehicle for providing medical advice or health care services. Rather this page is used only for social and informational purposes. Please consult your physician or call the local Lincare location regarding your specific diagnosis, treatment, and health questions. If you are experiencing an urgent medical condition, immediately call 9-1-1.
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Frequently Asked Questions
What does a Trainer, Customer Service Rep do at Lincare?
As a Trainer, Customer Service Rep at Lincare, you will: the Trainer provides training and support for new Customer Service Representatives. Responsibilities include scheduling training, providing application training, and communicating policy changes..
Is the Trainer, Customer Service Rep position at Lincare remote?
The Trainer, Customer Service Rep position at Lincare is based in Spartanburg, South Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Trainer, Customer Service Rep position at Lincare?
You can apply for the Trainer, Customer Service Rep position at Lincaredirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.