Customer Service Representative

Powering Vehicles, Motion, Work, and Lives since 1966.

The Customer Service Representative works in a call-center setting responsible for taking inbound and making outbound calls to customers placing orders for heavy equipment parts.  The CSR will engage in customer resolutions utilizing equipment manuals and company resources.

Work Schedule: Mon-Fri, Day Shift

Competitive wages, excellent benefits, quarterly bonuses, 401K match, paid life/short-term/long-term disability.

Performance Expectations

·       Take all incoming calls from customers, new parts orders and update orders into the business operating system.

·       Verify all the order information to ensure necessary information is accurate to include billing and ship to address, shipping method, freight account, part number, and order quantities.

·       Provide order confirmations, return goods authorization, and invoice copies upon request.

·       Assist customers in locating correct manuals and part numbers for specific machines.

·       Engage in problem solving and conflict resolution with customers.

·       Expedite customer service requests for critical down machines.

·       Monitor quotes and open orders to ensure completion.

·       Communicate and update customer with order information.

·       Upgrade product knowledge through communication with suppliers and manufacturers.

·       Perform other tasks/duties as assigned.

Credentials

·       A Bachelor’s degree with an emphasis on Finance/Accounting and/or work experience in equipment finance/accounting or banking with sales and use tax experience is preferred.

·       Minimum of three years’ experience in equipment finance or accounting.

Desired Characteristics

·       Minimum 1 year of experience in customer service.

·       Call-center experience preferred.

·       Excellent communication and interpersonal skills required.

·       Develop and maintain good customer relationships.

·       Good problem-solving skills

·       Mechanical experience preferred

·       Ability to use various computer applications such as Microsoft Outlook, Word, Excel.

·       Attention to detail is required to ensure accuracy on each order

·       Ability to calculate discounts, taxes and currency exchange.

·       Learn by on-the-job observation and interaction with co-workers.

·       Familiar with a variety of the field’s concepts, practice, and procedures, and terminology of parts.

·       Relies on extensive experience and judgment to plan and accomplish goals.

·       Performs a variety of tasks.

·       Bi-lingual in French or Spanish preferred

What Linamar Has To Offer

·       Opportunities for career advancement

·       Affordable benefits

·       Quarterly Bonuses and 401k match

·       Paid Life/Short-term/Long-term benefits

About Us

Skyjack supplies construction rental companies globally with quality engineered, simple, and reliable access and telehandler equipment. Initially started as a scissor lift manufacturer in 1985, and has grown to become a world leader in the general Mobile Elevating Work Platform (MEWP) industry.

As a dominant player in a consistently evolving industry, Skyjack employees thrive on absorbing new information and have a thirst for continuous improvement in their professional selves. In 2002 Skyjack became a part of the Linamar Corporation and has since been able to leverage strategic partnerships and use the guidance of their parent company to rapidly change the face of the access industry.

Every aspect of the company is deeply rooted in Skyjacks safety initiatives as this can be an extremely challenging industry. Skyjack prides itself on being simply reliable and easy to do business with. This mission extends to the relationships with customers, suppliers, and employees.

Linamar Corporation is an equal opportunity employer and encourages diversity in the workplace without regard to any basis protected by applicable federal, state or local law. Linamar Corporation encourages applications from all qualified individuals and will reasonably accommodate applicants throughout all stages of the recruitment and selection process upon request.