About this role
Job Title: Coordinator - Parts Support
Job Summary
The Parts Support Coordinator is responsible for internal and external customer support, order entry and monitoring backordered items and expediting delivery to the Distribution Centre.
Responsibility
Supporting dealer/distributor and internal customers via phone and email with regards to order status, tracking and technical requests.
Order entry including EDI orders.
Assist in developing daily shipping and work schedules to ensure efficient operations throughout the Distribution Centre.
Monitor backordered items and expedite delivery creation and shipment of needed products.
EOP order entry and credit approval.
Tracking distributor and dealer orders, allocation and shipments.
Share in responding to after hour's emergency parts request (weekday evenings, during peak harvest season).
Comply with the organizations environmental, health and safety, recycling, sustainability efforts and quality assurance policies and standards.
Other duties as assigned.
Academic/Educational Requirements
Post Secondary education in Business Administration (Business Certificate, Business Diploma or University Bachelor's Degree) or related field is preferred
Minimum one to two years working in a distribution environment dealing with order entry, tracking and customer service.
Background in Agriculture an asset
Experience with Microsoft Office products required.
Proven customer support experience.
Strong phone contact handling skills and active listening.
Excellent communication and organizational skills.
Ability to take the initiative and problem solve.
Mechanically inclined with a strong mathematical proficiency
What MacDon Has to Offer
Competitive Compensation aligned with market standards
Health & Wellness: Medical, dental, and vision coverage to keep you and your family healthy
Retirement Savings: 100% company funded Pension Plan to helps secure your financial future
Opportunities for career advancement
Mentorship Programs: Work with company leaders who will help guide your career path
Tuition Reimbursement: Support for continuing education and professional certifications
Employee Wellness: Access to wellness programs and fitness benefits
About MacDon
MacDon is a world leader in technology, innovation, design, and manufacturing of high-performance harvesting equipment. We are proud of our worldwide reputation for excellence and making impactful products that is harvesting the crops that help producers feed the world.
We are committed to providing a safe and challenging workplace where you can grow both professionally and personally. Join us and part of a company that values innovation, collaboration and employee success.
Other facts
About Linamar Corporation
Linamar Corporation (TSX:LNR) is an advanced manufacturing company where the intersection of leading-edge technology and deep manufacturing expertise is creating solutions that power vehicles, motion, work and lives for the future. The Company is made up of two operating segments – the Industrial segment and the Mobility segment, both global leaders in manufacturing solutions and world-class developers of highly engineered products. The Industrial segment is comprised of Skyjack, MacDon and Salford. Skyjack manufactures scissor, boom and telehandler lifts for the aerial work platform industry. MacDon manufactures combine draper headers and self-propelled windrowers for the agricultural harvesting industry. Salford also supplies the agriculture market with farm tillage and crop fertilizer applicator equipment. The Mobility segment is focused on propulsion systems, structural and chassis systems, energy storage and power generation for both the global electrified and traditionally powered vehicle markets, and is subdivided into three regional groups and one global product group: North America, Europe, Asia Pacific and the newly formed Structures Group. The Regional Mobility groups are vertically integrated operations combining expertise in light metal casting, forging, machining and assembly. The Linamar Structures Group offers competitive lightweight innovations for safety-critical components and systems for the global mobility market. In addition, the eLIN Product Solutions Group focuses on Electrification and McLaren Engineering provides design, development, and testing services for the Mobility segment. Linamar’s medical solutions group, Linamar MedTech, focuses on manufacturing solutions for medical devices and precision medical components. Linamar has over 31,000 employees in 70 manufacturing locations, 14 R&D centres and 28 sales offices in 19 countries in North and South America, Europe and Asia, which generated sales of more than $7.9 billion in 2022.
What you'll do
- The Parts Support Coordinator provides customer support and manages order entry while monitoring backordered items. They also assist in developing shipping schedules and ensure compliance with safety and quality standards.
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