Viewpoint North York- Quality Assurance Coordinator-CAT

Location: 

Viewpoint North York

235 Yorkland Boulevard, Suite 1200, North York, ON M2J 4Y8

Status: 

Full-time, In-Person

About Viewpoint 

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

Main Responsibilities: 

• Review and evaluate medical assessment reports to ensure continuity, consistency, accuracy, spelling, grammar and compliance with current regulations.
• Conduct thorough quality assurance checks on medical documentation, including medical histories, diagnostic test results, and treatment plans.
• Identify discrepancies, errors, or inconsistencies in medical assessment reports and provide timely feedback to assessors for correction.
• Collaborate with assessors, to address quality issues and implement corrective actions.
• Provide support to assessors on quality assurance procedures and documentation requirements.
• Ensure reports are sent to the client on time.
• Ensure the timely follow-up and tracking of QA statuses and reports.
• Follow QA protocols for releasing and saving reports.
• Offer exceptional customer service when responding to client queries.
• Identify issues that will impact on service standards and rectify or escalate those issues.
• Other duties as assigned.

Qualifications

• AMA Guides training or experience in reviewing CAT reports would be considered an asset.
• A regulated health professional with at least 3 years' experience either as a Kinesiologist, Physiotherapist or Nurse OR prior experience in insurance or IME QA including an understanding of CAT.
• AMA Guides training or C-CAT certification is an asset 
• 1-2 years work experience in medical clinic, hospital or insurance office
• Action-oriented, highly organized, results-oriented, independent problem solver with demonstrated clinical, medical legal assessment and/or adjudication experience
• Detailed familiarity with the current and prior auto insurance legislation, arbitration and associated legal decisions.
• Solid command of the English language and demonstrated excellent communication skills
• Has working knowledge of MS Word and Excel and the ability to learn and navigate new systems
• Must be able to assume responsibility for job duties and work independently as well as team-orientated.
• Exceptional organizational and time management skills.

Why choose Viewpoint?

• Comprehensive and flexible health and dental choices with Flex benefits  
• Lifemark Employee Assistance Program 
• Shoppers Drug Mart Employee Discount (30%) 
• Employee Stock Purchase Plan (25%) 
• Paid vacation and Wellness days 
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee) 
• Goodlife Fitness Corporate Discount Gym Membership 
• Ongoing internal training and development with opportunities for mentorship  
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork 
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!

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