For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Position Summary:

The Product Manager is a key member of the Diagnostic Products and Solutions team within the Business and Consumer Markets group, reporting to the Interim Director, Core Diagnostics. This hybrid role can be based in Ontario or British Columbia, offering flexibility while collaborating closely with cross-functional teams. This is primarily a remote role, with occasional in-office days as needed for team meetings or collaboration.

In this role, you will design and implement strategies and tactics to drive growth across your assigned product portfolio. You will coordinate new product and service launches, track performance, provide marketing support, and translate the voice of the customer into actionable insights to support sales and business development.

As the interface between sales, marketing, and cross-functional teams- including Finance, IT, Operations, Medical, and Business Intelligence, you will ensure products and services are successfully launched, adopted, and optimized for growth. A successful Product Manager at LifeLabs combines strong business acumen, analytical expertise, and creative problem-solving to remove barriers, capitalize on opportunities, and support sales and marketing success.

What You’ll Do:

Execute and Measure:

• Develop in-year and multi-year strategic plans informed by customer relationships, market analytics, internal insights, and industry trends.
• Lead the launch, implementation, management, and growth of products, programs, and services within the portfolio.
• Design and implement tactical product plans and customized offerings to meet market needs.
• Build and maintain relationships with Key Opinion Leaders (KOLs) in relevant therapeutic areas.
• Develop and execute business plans that drive growth and achieve financial objectives.
• Collaborate with Marketing to increase product awareness and adoption.
• Provide product training and support to sales teams and internal stakeholders.
• Create tools to support sales efforts, including presentations, white papers, and marketing collateral.
• Partner with Finance, IT, Operations, Medical, and Business Intelligence teams to identify efficiencies, cost savings, and solutions to operational challenges.

Understand the Market:

• Maintain a deep understanding of markets, client needs, and competitive dynamics across Canada.
• Track key medical developments related to assigned products, companion diagnostics, and therapeutic areas.
• Stay informed on regulatory requirements, reimbursement pathways, and competitive offerings, and apply this knowledge to strategic planning.
• Understand and articulate the unique value of LifeLabs services compared to competitors.
• Maintain relationships and communicate effectively with sales reps, customers, KOLs, and healthcare providers.

What You'll Bring:

• At least 5 years of Product Management experience in healthcare, diagnostics, or life sciences.
• University education in Business, Science, or Healthcare.
• Sales experience within diagnostics or healthcare is an asset.
• Prior experience in the neurology field would be considered an asset.
• Demonstrated business and financial acumen with experience in product or service launches.
• Strong stakeholder and KOL management skills.
• Proven ability to use data and analytics (including CRM tools) to drive insights and decisions.
• Experience conducting market research and gathering Voice of Customer feedback.
• Detail- and results-oriented with strong analytical and problem-solving skills.
• Exceptional written and verbal communication skills.
• Collaborative mindset with strong interpersonal skills.
• Proficiency in MS Excel and PowerPoint.

Why Join Us?

At LifeLabs, you’ll join a collaborative and innovative environment where your project management expertise directly contributes to high-impact initiatives in laboratory operations. You’ll work alongside diverse teams, gain exposure to cutting-edge projects, and play a pivotal role in delivering operational excellence that supports patient care. This is an opportunity to grow your career while making a tangible difference in a fast-paced, supportive workplace.

What We Offer: $94,400- 120,400 CAD annually (commensurate with experience)

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:
 

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [email protected].

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!