Summary
Location
Guatemala
Type
full-time
Are you the employer? Manage your company page directly.
About this role
At Liberty, we employ more than 6 000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialise in a wide range of skills across insurance, asset management, investment and health products. We continually seek to engage, develop, recognise and reward the people who make our business great.
Purpose
The proofreader ensures the accuracy, clarity, and compliance of all claims documentation by thoroughly reviewing and correcting materials. This role supports effective decision‑making and strengthens the efficiency and professionalism of the Claims department by delivering error‑free, empathetic, and client‑focused communications. By guaranteeing clear and impactful messaging, the proofreader plays a critical part in enhancing the overall client experience.
Minimum Qualifications and Experience
- Matric
-
Diploma or Bachelor’s degree in Arts (Literature), Marketing, Communication, or Education (English focus).
-
3–5 years’ experience in proofreading, editing, technical communication reviews, or quality assurance.
Key Responsibilities
-
Document Review: Proofread letters, reports, and claims documents for grammar, spelling, punctuation, and technical accuracy.
-
Quality Assurance: Elevate internal document standards and streamline proofreading processes.
-
Collaboration: Partner with claims assessors and team members to refine unclear content and align communications with company standards.
-
Client Communication: Guarantee that all client-facing documents are empathetic, clear, and jargon-free, especially in sensitive cases.
-
Compliance: Ensure adherence to company guidelines, industry standards, and risk policies.
-
Continuous Improvement: Update proofreading processes to reflect evolving regulations and terminology.
-
Feedback: Provide constructive input to content creators to improve overall communication quality.
Skills & Competencies
-
Advanced mastery of grammar, spelling, punctuation, and syntax.
-
Ability to ensure clarity, consistency, and impact in written communication.
-
Familiarity with technical insurance language.
-
Skilled in proofreading tools beyond automated spellcheck.
-
Proficiency in MS Office.
-
Technical knowledge of claims handling (advantageous).
Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Other facts
About Liberty Group Limited
At Liberty we believe that knowledge shared can change people's realities, every day.
Since 1957 we’ve grown from being a South African life insurer to a Pan-African financial services company, offering asset management, investment and insurance solutions.
We work with you to make your one day possible through a group of outstanding people who give our clients the tools and advice needed to achieve financial freedom.
Our team is online between 08h00 and 17h00, Monday to Friday.
What you'll do
- The proofreader reviews and corrects claims documentation to ensure accuracy and compliance. This role enhances the efficiency of the Claims department by delivering clear and client-focused communications.
Join Clera's Talent Pool
Get matched with similar opportunities at top startups
This role is hosted on Liberty Group Limited's careers site.
Join our talent pool first to get notified about similar roles that match your profile.