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Digital Banking Call Center Representative
full-time•Evansville
About this role
Liberty FCU, a full-service credit union, is currently seeking a Digital Banking Call Center Representative with excellent interpersonal and organizational skills to join the credit union team. Experience working in customer service is required and financial institution experience is preferred. The candidate will be scheduled for approximately a 40-hour work week to include Saturdays on a rotating basis. If interested, please proceed by clicking Apply.
Duties and responsibilities include but are not limited to:
- Participate in the Digital Banking phone chat and email contact rotation while providing exceptional service to members.
- Perform online and mobile banking duties for both the consumer and business banking platform.
- Monitor, perform daily tasks, and assist members with various electronic services including but not limited to:
- Popmoney and External Transfers
- Remote Deposit Capture
- Money Management
- EStatements
- Online Account Opening
- Purchase Rewards
- Apple Pay/Samsung Pay
- Online Payment Service
- Serve as back up to the Contact Call Center rotation and answer general account questions.
- Assist members with questions or problems concerning ATM, debit, credit, and Reloadable Cards.
- Provide information related to field of membership requirements as well as the types of LFCU accounts and the benefits of each.
- Gain an understanding of possible scams and fraudulent activity and use that knowledge to prevent fraud.
- Balance loan payments made by check, and debit card at the end of each night.
- Incentive opportunities
- Paid Holidays
- Paid Time Off (Vacation, Sick and Personal Days)
- Medical, Dental and Vision Insurance
- 401(k) retirement program with matching funds
- Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
- Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.
What you'll do
- The Digital Banking Call Center Representative will provide exceptional service to members through phone, chat, and email. Responsibilities include assisting with online and mobile banking tasks, monitoring electronic services, and answering general account questions.
About LIBERTY FEDERAL CREDIT UNION
About Liberty Federal Credit Union
Liberty Federal Credit Union is a member-owned financial institution focused on returning value through innovative products and services. Liberty has been recognized on a state level by Forbes as one of Indiana’s best financial institutions. In recent years, the credit union has also received acclaim on a national level, including being named the nation’s Best Credit Union for Checking by Investopedia in 2021 and appearing on Newsweek’s list of America’s Best Banks in 2022.
Among Liberty FCU’s most innovative products is its Vertical Checking. This free checking account offers a high interest rate of 3.30% APY on balances up to $20,000, plus reimbursement for usage fees paid when using any ATM worldwide up to $15 per month. However, Liberty Federal Credit Union similarly excels in providing value through better loan options for borrowers. For instance, the credit union offers an uncommonly wide variety of mortgage options to ensure the best fit for its members. According to the American Credit Union Mortgage Association, Liberty FCU was the Midwest’s top credit union in 2021 total first mortgage originations. Nationally, we ranked eleventh.
Headquartered in Evansville, Indiana, Liberty FCU offers a wide footprint of branch locations throughout southern Indiana, western Kentucky, and the Greater Nashville area in Tennessee. However, the credit union currently serves more than 270,000 members across all fifty states and at least eight countries.
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Frequently Asked Questions
What does a Digital Banking Call Center Representative do at LIBERTY FEDERAL CREDIT UNION?
As a Digital Banking Call Center Representative at LIBERTY FEDERAL CREDIT UNION, you will: the Digital Banking Call Center Representative will provide exceptional service to members through phone, chat, and email. Responsibilities include assisting with online and mobile banking tasks, monitoring electronic services, and answering general account questions..
Is the Digital Banking Call Center Representative position at LIBERTY FEDERAL CREDIT UNION remote?
The Digital Banking Call Center Representative position at LIBERTY FEDERAL CREDIT UNION is based in Evansville, Indiana, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Digital Banking Call Center Representative position at LIBERTY FEDERAL CREDIT UNION?
You can apply for the Digital Banking Call Center Representative position at LIBERTY FEDERAL CREDIT UNIONdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.