Branch Operations Supervisor

At Liberty, we are proud to integrate our Diversity, Equity and Inclusion (DE&I) throughout all functions and areas of the Bank in order to maximize our impact and exceed goals. We believe that deepening our DE&I strategies in the workplace and communities we serve, creates a much better place to work for our teammates and a safe place where our customers are connected and supported.  We take pride in promoting through initiatives and investment a socially responsible and sustainable future. 

SUMMARY OF THE JOB:

As a Branch Operations Supervisor you will ensure that the customer experience is consistently aligned with Liberty Bank’s Leadership, Vision, Mission, and Core Values.  You will inspire and lead others, creating an environment that keeps employees engaged, motivated, and excited.  The Branch Operations Supervisor fosters an environment that supports opportunities to identify meaningful referrals, while maintaining integrity and ethical standards.   You will lead by example and thrive on delivery of exceptional customer service.  The Branch Operations Supervisor role is critical in helping the branch achieve its sales, service, and operational goals.  In this role you are responsible for compliance with bank policies, procedures, and operational integrity.   You will collaborate with your manager to personally grow and develop in the areas of Retail Banking to achieve your career goals. 

ESSENTIAL FUNCTIONS:

• Engage with customers and employees to create a positive customer experience and team environment. Responsible for exceeding customer service standards and ensuring branch operations are in accordance with the bank policies and procedures.
• Model and ensure a collaborative and supportive culture within the branch team as well as with interdepartmental contacts and resources.
• Meet and exceed individual referral goals.
• Accurately and efficiently perform a range of customer service transactions.
• Proactively engage in opportunities to learn new and existing products and services.
• Actively participate in sales meetings and offer creative and innovative ideas.
• Protect the interest of the bank and minimize loss through adherence to security measures and other policies and procedures.
• Filter every decision, when necessary, through sound judgement and decision making
• Address customer questions and concerns while referring to appropriate internal resources for resolution, if necessary
• Identify fraudulent activity to prevent potential losses to the Bank.
• Maintain and balance a cash drawer.
• Process and settle ATM and/or Vault.
• Ensure workstation is organized and maintained to satisfy Liberty Bank standards.
• Mentor and coach teller staff.
• Provide oversight and identify risks on operational activities.  Ensure compliance with State and Federal Regulations.
• Perform other duties and tasks as requested.
• Actively promotes Liberty Bank within the community and maintains the highest level of customer and employee confidentiality.

MINIMUM REQUIREMENTS: 

• Two-year college degree or equivalent work experience
• Availability to work weekends and/or extended hours as required to run the business.
• Successful record of coaching and mentoring employees and a team to achieve desired results
• Ability to make sound decisions including managing the balance of risk and the delivery of a superior customer experience.
• Demonstrate strong verbal and written communication skills.
• Exhibits positive attitude.
• Proficient computer skills including Microsoft Word, Excel, Outlook and other related applications.
• Ability to effectively ask questions and identify needs to enhance the customer relationship.
• Attention to detail and the ability to interpret a variety of instructions furnished in written and oral forms.

PHYSICAL REQUIREMENTS: 

• General Office Equipment
• Keyboard Dexterity
• Prolonged Sitting

COMPLIANCE:

Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin or veteran status.

Liberty Bank is an Equal Opportunity employer.  It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.