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Customer Operations Executive
full-time•Munich
About this role
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<div class="PyJv1b gsmt PZPZlf qRofMd" data-attrid="title" data-hveid="CB0QAQ"><strong>Customer Operations Executive - <span class="yKMVIe">German & English Speaking</span></strong></div>
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<p>At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.</p>
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<div class="p-rich_text_section"><strong data-stringify-type="bold">Who are we?</strong></div>
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<div class="p-rich_text_section">The Customer Operations team are a global, multi skilled team under the Global Operations umbrella at Liberis. The overall objective is to provide the best experience to our merchants and partners, whilst giving 5* service on every interaction we have. We own the merchant experience starting from the point of sale. This means we are playing a huge part in providing our merchants with a smooth onboarding experience and need to collaborate closely with other departments including Sales, Underwriting, Treasury and Collections. We then look after all our active merchants, assisting them with any queries they have, or amendments they need to make to their account.</div>
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<div class="p-rich_text_section">We are also responsible for collating and responding to all customer feedback and sharing it with the rest of the business, acting as the voice of the customer which helps drive change and make improvements for our merchants.</div>
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<div class="p-rich_text_section">At Liberis, we always put our merchants first and the Customer Operations team play a pivotal role in helping us do that. Customer Operations are right at the heart of what we do at Liberis and play a key role in our plans to scale, this is the most exciting time to join the team!</div>
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<div class="p-rich_text_section"><strong data-stringify-type="bold">Who are you?</strong></div>
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<div class="p-rich_text_section">We are seeking a talented and passionate Customer Operations Executive to join our dynamic team. The successful candidate will be responsible for acting as the main point of contact for our customers and ensuring that they receive exceptional customer service throughout their journey with our company. You will work closely with other departments to deliver a smooth and pain-free customer experience.</div>
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<li data-stringify-indent="0" data-stringify-border="0">You have previous experience or an interest in a career in FinTech.</li>
<li data-stringify-indent="0" data-stringify-border="0">You are fluent in the German and English languages (Czech, Slovak or Polish would also be an advantage!).</li>
<li data-stringify-indent="0" data-stringify-border="0">You love talking to customers to find ways to solve problems efficiently and independently.</li>
<li data-stringify-indent="0" data-stringify-border="0">You can manage a continuous high workload by being able to plan and prioritise. However, you also enjoy the daily rush of unexpected new tasks and can adapt quickly.</li>
<li data-stringify-indent="0" data-stringify-border="0">You want to support on additional projects which will support your development.</li>
<li data-stringify-indent="0" data-stringify-border="0">You have strong analytical skills, and are comfortable working with numerical data to assist you with customer queries.</li>
<li data-stringify-indent="0" data-stringify-border="0">You want to grow within Liberis, with an opportunity to develop and evolve this role further. As this role is crucial to expanding our growing Customer Operations function, we are looking for a real self-starter who wants to make an impact from the get-go. The role is essential to the ongoing expansion of our Customer Operations function, and working under the Global Operations function will provide endless opportunities for cross-functional collaboration and development.</li>
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<div class="p-rich_text_section"><strong data-stringify-type="bold">What you’ll be doing</strong></div>
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<li data-stringify-indent="0" data-stringify-border="0">Be the main point of contact for all existing customers by responding promptly and professionally to customer inquiries via inbound calls, emails and live-chat</li>
<li data-stringify-indent="0" data-stringify-border="0">Be the voice of the customer to the rest of the business by collating and sharing customer feedback. Collaborate with other departments to make the customer journey quick, positive, and frictionless.</li>
<li data-stringify-indent="0" data-stringify-border="0">Identify, and solve customer payment queries.</li>
<li data-stringify-indent="0" data-stringify-border="0">Use your bilingual skills to assist customers who require support in their respective languages.</li>
<li data-stringify-indent="0" data-stringify-border="0">Own the customer query and investigation from point of escalation through to resolution.</li>
<li data-stringify-indent="0" data-stringify-border="0">Be open-minded and offer alternative solutions with the aim to help every customer. Contribute to the NPS score via effective customer issue prevention and resolution.</li>
<li data-stringify-indent="0" data-stringify-border="0">Perform admin tasks for in-life customers.</li>
<li data-stringify-indent="0" data-stringify-border="0">Strong ability to multitask and prioritise tasks in a fast-paced work environment.</li>
<li data-stringify-indent="0" data-stringify-border="0">Active listening skills to understand and address customer needs.</li>
<li data-stringify-indent="0" data-stringify-border="0">Use Salesforce CRM, Zendesk and other software tools.</li>
<li data-stringify-indent="0" data-stringify-border="0">Provide support to the colleagues in your team for quick customer resolution. Fill in when needed for other in-life teams and colleagues.</li>
<li data-stringify-indent="0" data-stringify-border="0">Work as part of a close-knit team with a shared vision of doing right by the customer.</li>
<li data-stringify-indent="0" data-stringify-border="0">Demonstrate Liberis values: to be open, interested, proactive and bright.</li>
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<p><strong>What happens next?</strong></p>
<p>Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!</p>
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<p><strong>Our hybrid approach</strong></p>
<p>Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core part of our culture, while also valuing the importance of the time our teams spend together in the office.</p>
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<p> #LI-CG1 </p>
What you'll do
- The Customer Operations Executive will act as the main point of contact for customers, ensuring exceptional service and resolving queries. They will collaborate with other departments to enhance the customer journey and contribute to customer feedback management.
About Liberis
Liberis is an embedded finance partner for platforms, including vertical SaaS providers, marketplaces, payment processors, and payment companies. Liberis enables platforms to offer tailored financial solutions to their merchant ecosystems, supporting growth across businesses of all sizes.
Liberis partners closely with platforms, combining merchant data and distribution with over a decade of finance expertise and lending experience across economic cycles. By understanding merchant behaviour and business rhythm, Liberis embeds finance directly into platform workflows, delivering funding and financial tools at key moments in the merchant lifecycle.
Rather than offering standardised products, Liberis co-creates solutions around each partner’s brand, technology, and merchant needs. Its flexible, API-driven architecture allows platforms to configure, launch, and scale embedded finance offerings across 15 markets, with the ability to add new products over time without requiring further platform integration.
For platforms, Liberis delivers recurring revenue opportunities and supports merchant acquisition and retention. For merchants, Liberis provides fast and transparent access to capital, from $500 to $1M+, with clear pricing, flexible repayment aligned to business performance, and dedicated support.
Embedded Finance. Built Together.
Ready to join Liberis?
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Frequently Asked Questions
What does a Customer Operations Executive do at Liberis?
As a Customer Operations Executive at Liberis, you will: the Customer Operations Executive will act as the main point of contact for customers, ensuring exceptional service and resolving queries. They will collaborate with other departments to enhance the customer journey and contribute to customer feedback management..
Is the Customer Operations Executive position at Liberis remote?
The Customer Operations Executive position at Liberis is based in Munich, Bavaria, Germany. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Operations Executive position at Liberis?
You can apply for the Customer Operations Executive position at Liberisdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.