JOB PURPOSE/MISSION/SUMMARY: 

The Transportation Specialist is responsible for managing transportation and logistics activities that occur after order entry to ensure timely, accurate, and cost-efficient shipment of goods to customers. This role supports the Order-to-Delivery process by coordinating with internal stakeholders, warehouses, and external carriers while ensuring compliance with transportation processes, service level expectations, and cost controls. 

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS: 

Primary Responsibilities: 

• Manage post–order entry transportation requests including special delivery additions, shipment expediting, and freight quotation requests. 

• Administer carrier system linkages between Lexmark systems (SAP) and external carrier platforms (e.g., UPS, FedEx), including user access, password resets, and cost center maintenance. 

• Handle freight payment activities, including remittance processing, freight charges inquiries, freight feeds, and invoice validation. 

• Run, review, and validate transportation reports such as Ryder US/Canada BOL and CTSI BOL reports. 

• Monitor and distribute carrier exception reports (e.g., UPS & FedEx exception report – 5001 DC). 

• Initiate and manage carrier claims related to damaged freight, parcel claims, and lost shipments. 

• Act as liaison between internal stakeholders (Order Management, Warehouse, Finance) and external transportation partners. 

• Handle reconsignment requests and manage shipment escalations. 

• Coordinate with warehouses to resolve carrier-related shipment issues and ensure required shipping documentation is completed and submitted. 

Key Deliverables: 

• On-time delivery of customer shipments. 

• On-time and accurate communication of shipment details for warehouse and stakeholder visibility. 

• Accurate and timely carrier invoice processing and payment issuance. 

• Successful recoupment of costs resulting from carrier shipment errors. 

• Accurate and timely transportation reporting. 

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES: 

Skills / Competencies: 

• Strong attention to detail and quality orientation. 

• Good communication and multitasking skills. 

• Strong process knowledge of transportation and logistics workflows 

• Critical thinking and issue resolution for transportation discrepancies 

• Ability to work independently and as part of a team. 

• Adaptable to a changing environment and flexible working patterns. 

Behavior  

• Proactive and Empowered 

• Thinks ahead and anticipates actions 

• Self-motivated to enhance and simplify programs, processes, and experiences 

• Take actions based on observed needs without waiting for direction 

• Creative 

• Moves with speed and urgency to actively address the needs of the business 

• Innovates to do things differently, more simply and effectively 

• Pivots quickly to address unanticipated obstacles 

• Accountable 

• Accepts responsibility for decisions and actions 

• Acknowledges and learns from experience 

• Collaborative 

• Inclusive of others to reach the best solution 

• Shares information and success with others 

• Expands understanding by seeking other's perspectives 

• Customer-focused 

• Moves decisively to solve customer and business challenges 

• Acts with passion and conviction in interactions with customers, partners, and colleagues 

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS: 

• Education: Bachelor’s degree in business or related field (preferred). 

• Experience: 1-3 years in order entry or customer service. 

• Certifications: Not applicable.