LA
Commercial Account Manager, EMEA
full-time•United Kingdom
About this role
<p class="s3">Level Access is growing its business in Europe and Rest of World<span class="Apple-converted-space"> </span>(ROW)<span class="Apple-converted-space"> </span>and<span class="Apple-converted-space"> </span>is<span class="Apple-converted-space"> </span>hiring<span class="Apple-converted-space"> </span>Sales representatives<span class="Apple-converted-space"> </span>in the<span class="Apple-converted-space"> </span>UK<span class="Apple-converted-space"> </span>to support<span class="Apple-converted-space"> </span>this growth.<span class="Apple-converted-space"> </span><span class="s2">This position is for a</span><span class="s2"><span class="Apple-converted-space"> </span>Commercial<span class="Apple-converted-space"> </span></span><span class="s2">Account Manager</span><span class="Apple-converted-space"> </span>focused on building and maintaining strong and long-lasting<span class="Apple-converted-space"> </span>relationships with customers primarily in<span class="Apple-converted-space"> </span>Europe.</p>
<p class="s3">The<span class="Apple-converted-space"> </span>Commercial<span class="Apple-converted-space"> </span>Account Manager will<span class="Apple-converted-space"> </span>work with existing<span class="Apple-converted-space"> </span>mid-size<span class="Apple-converted-space"> </span>Level Access<span class="Apple-converted-space"> </span>clients across industries to analyze accessibility trends that impact industries, build nurture and outreach campaigns to drive interest, and maintain continuous and high activity levels across renewal, upsell, and cross-sell activities.<span class="Apple-converted-space"> </span></p>
<p class="s3">The<span class="Apple-converted-space"> </span>role<span class="Apple-converted-space"> </span>blends<span class="Apple-converted-space"> </span>customer<span class="Apple-converted-space"> </span>renewal & retention<span class="Apple-converted-space"> </span>responsibilities along with expansion sales motions.<span class="Apple-converted-space"> </span>The<span class="Apple-converted-space"> </span>role<span class="Apple-converted-space"> </span>carries a direct sales quota that is established across all<span class="Apple-converted-space"> </span>assigned<span class="Apple-converted-space"> </span>accounts, and Account Managers<span class="Apple-converted-space"> </span>earns commissions for sales to those accounts.<span class="Apple-converted-space"> </span>The<span class="Apple-converted-space"> </span>Commercial<span class="Apple-converted-space"> </span>Account Manager will report into the<span class="Apple-converted-space"> </span>Global<span class="Apple-converted-space"> </span>Sales Renewals & Expansion<span class="Apple-converted-space"> </span>team, and<span class="Apple-converted-space"> </span>also<span class="Apple-converted-space"> </span>work very closely with the UK-based leadership team. This is an exciting opportunity to quickly grow the Level Access business in Europe and be at the forefront of<span class="Apple-converted-space"> </span>the company<span class="Apple-converted-space"> </span>earning market leadership status.</p>
<p class="s3"><strong><span class="s2">Responsibilities</span></strong></p>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Manage a full retention lifecycle – on-boarding, key check-ins and renewal conversations – in order to drive the highest contract value retention rates possible.</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Partner with customer success manager(s)<span class="Apple-converted-space"> </span>to steer clients down successful paths; as a team, your goal is to help clients on their accessibility journey and maintain high levels of engagement.</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Identify areas for growth<span class="Apple-converted-space"> </span>including<span class="Apple-converted-space"> </span>up-sells from current product subscriptions<span class="Apple-converted-space"> </span>and<span class="Apple-converted-space"> </span>cross-sells into new product subscriptions.</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Deliver compelling arguments for digital accessibility to a variety of audiences – ranging from front-line to senior/C-suite – via a combination of virtual and in-person presentations.</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Partner with internal stakeholders (customer success,<span class="Apple-converted-space"> </span>sales engineering, service delivery, customer marketing)<span class="Apple-converted-space"> </span>to craft compelling proposals that match unique customer use cases.</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Develop and maintain quarterly and annual strategic account plans.</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Utilize<span class="Apple-converted-space"> </span>CRM and sales enablement technologies<span class="Apple-converted-space"> </span>to manage all aspects of prospect / client communications, activities and tasks.</div>
<p class="s3"><strong><span class="s2">Achievement Metrics</span></strong></p>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>% Quota Attainment: Ability to achieve quarterly quota attainment, comprised of two key elements:</div>
<div class="s6">1.<span class="Apple-converted-space"> </span>Gross retention<span class="Apple-converted-space"> </span>of dollars under management (gross<span class="Apple-converted-space"> </span>retention rate<span class="Apple-converted-space"> </span>or “renewal rate”)’ and</div>
<div class="s6">2.<span class="Apple-converted-space"> </span>Expansion sales of software & services<span class="Apple-converted-space"> </span>to assigned accounts.</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Pipeline Development: Ability to develop and maintain a minimum of 2X to 3X overall depth of pipeline<span class="Apple-converted-space"> </span>for expansion sales.</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Retention Lifecycle (RLC) excellence:<span class="Apple-converted-space"> </span>Ability to drive<span class="Apple-converted-space"> </span>on-time renewals through<span class="Apple-converted-space"> </span>consistentprocesses and<span class="Apple-converted-space"> </span>high value<span class="Apple-converted-space"> </span>customer<span class="Apple-converted-space"> </span>interactions.</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Product<span class="Apple-converted-space"> </span>& Services knowledge:<span class="Apple-converted-space"> </span>Ability to become “conversationally competent” with Level Access solutions & services, including satisfactory completion of training programs.</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Forecasting: Ability to accurately forecast for the current quarter while providing an accurate view into business health and trends for the next renewals quarter.</div>
<p class="s3"><strong><span class="s2">Qualifications</span></strong></p>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>4-6+<span class="Apple-converted-space"> </span>years business-to-business sales experience required, preferably in an Account Management role<span class="Apple-converted-space"> </span>serving<span class="Apple-converted-space"> </span>mid-market<span class="Apple-converted-space"> </span>accounts</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Experience with solution-selling/consultative selling methodologies</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Experience working to manage a current book of business (i.e. renewals and expansion)</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Deep understanding of business concepts for large national and international corporations</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Ability to navigate commercial discussions across large organizations<span class="Apple-converted-space"> </span>&<span class="Apple-converted-space"> </span>matrixed environments</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>The ability to establish rapport and deliver compelling, persuasive propositions to an executive level audience</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>Comfort with change management + a start-up appetite to move quickly and try new things</div>
<div class="s5"><span class="s4">•<span class="Apple-converted-space"> </span></span>College degree or equivalent experience preferred</div>
<p class="s3"><span class="s2">Application Process</span></p>
<p class="s3">This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Please submit your cover letter and resume for immediate consideration.<span class="Apple-converted-space"> </span>Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2026, Level Access. All rights reserved.</p>
What you'll do
- The Commercial Account Manager will manage the full retention lifecycle, including onboarding and renewal conversations, to maximize contract value retention. They will also partner with customer success managers to guide clients on their accessibility journey and identify growth opportunities.
About Level Access
Level Access is the market-leading digital accessibility platform and service provider, helping organizations create high-performing, inclusive, and legally compliant websites, mobile apps, software, and other technology.
Our end-to-end solution combines an AI-powered platform with the industry’s deepest bench of accessibility subject matter expertise. This approach empowers organizations with the right tools at the right time. Using smart integrations, teams can test, fix, and build for accessibility without overhauling existing workflows. Plus, our best-in-class governance and reporting dashboards make it easy to track and share progress.
Join thousands of organizations harnessing the complete solution for digital accessibility. Whether you manage a single product or a portfolio of digital assets, we’ll provide the tools and support you need to meet your goals.
To learn more, visit: http://www.levelaccess.com
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Frequently Asked Questions
What does a Commercial Account Manager, EMEA do at Level Access?
As a Commercial Account Manager, EMEA at Level Access, you will: the Commercial Account Manager will manage the full retention lifecycle, including onboarding and renewal conversations, to maximize contract value retention. They will also partner with customer success managers to guide clients on their accessibility journey and identify growth opportunities..
Is the Commercial Account Manager, EMEA position at Level Access remote?
The Commercial Account Manager, EMEA position at Level Access is based in United Kingdom, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Commercial Account Manager, EMEA position at Level Access?
You can apply for the Commercial Account Manager, EMEA position at Level Accessdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.