IT Support Executive - Gurgaon
full-time•Gurugram
About this role
Role Summary
The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices. They will ensure high system uptime, timely troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-day operations critical to manufacturing continuity.
Technical Support
· Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds, PLC-connected systems, and production terminals.
· Diagnose and resolve hardware, software, and network issues raised by plant users.
· Install, configure, and maintain Windows OS, industrial applications, and security software.
Manufacturing Systems & Applications
· Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.
· Troubleshoot connectivity between OT (Operational Technology) and IT systems.
· Coordinate installation, updates, and patching for plant-critical applications.
Network & Infrastructure
· Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access control systems, and IP telephony.
· Coordinate with central IT for firewall policies and network security.
Maintenance & Compliance
· Perform periodic preventive maintenance across plant systems.
· Maintain asset inventory, AMC records, and compliance documentation.
· Support IT audits, data backup, antivirus deployment, and patch compliance.
User Support & Training
· Provide technical guidance to employees on system usage, safety, and best practices.
· Conduct basic training sessions for plant and office staff.
Vendor & Stakeholder Coordination
· Liaise with vendors for equipment servicing, component replacement, and AMC.
· Work with cross-functional teams (production, maintenance, quality) to ensure smooth operations.
Required Skills & Competencies
· Strong knowledge of Windows OS, Active Directory, user management.
· Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs).
· Experience supporting manufacturing environments, OT/IT integration (preferred).
· Hands-on exposure to industrial peripherals, barcode systems, production terminals.
· Familiarity with CCTV, access control, printers, handheld devices.
· Good analytical and troubleshooting capabilities.
· Ability to prioritize and resolve issues under time pressure.
· Bachelors Degree in Computer Science, IT, Electronics, or related field.
· 2 to 5 years of IT support experience, preferably in a manufacturing plant.
· Certifications such as CompTIA A+, N+, CCNA, or Microsoft MCP are a plus.
What you'll do
- The IT Support Engineer will provide end-to-end technical support for plant-level IT systems, ensuring high system uptime and timely troubleshooting. They will also support day-to-day operations critical to manufacturing continuity.
About Lenskart
At Lenskart, we believe that clear vision is fundamental to the personal development and well-being of an individual, and our aim is to build tech-enabled solutions that improve access to affordable and quality ‘Eyewear for All’. We commenced our operations in India as an online business in 2010 and opened our first retail store in New Delhi in 2013. Since then, we have scaled through both the online and offline channels and have established a presence through our retail stores, websites, mobile applications, and other channels.
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Frequently Asked Questions
What does a IT Support Executive - Gurgaon do at Lenskart?
As a IT Support Executive - Gurgaon at Lenskart, you will: the IT Support Engineer will provide end-to-end technical support for plant-level IT systems, ensuring high system uptime and timely troubleshooting. They will also support day-to-day operations critical to manufacturing continuity..
Is the IT Support Executive - Gurgaon position at Lenskart remote?
The IT Support Executive - Gurgaon position at Lenskart is based in Gurugram, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the IT Support Executive - Gurgaon position at Lenskart?
You can apply for the IT Support Executive - Gurgaon position at Lenskartdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.