Who We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

What Drives Success

Under general supervision, this mid-level position will report to the Supervisor of the Inside Residential Technical Support Group, Communicating Controls Support to Lennox Personnel, Homeowners and Dealers. 

• Provides feedback to the Product Coordinator, Control Team and IT Support on reported Communicating Controls concerns related to connectivity issues, Consumer Smart Phone Apps, Consumer Portal, and Lennox server issues.
• Work with the Lennox IT and Controls Teams when necessary to resolve Wi-Fi issues reported by Dealers, Consumers, Tech Support and Field Technical Consultants.
• Identify areas which require reliability performance improvement and provide reports to Engineering when applicable.
• Document call information into database for additional follow-up needs.
• Identifies and helps implement process improvements.
• Open IT Support Tickets when necessary and follow-up on their status.
• Support Safety Audits, Service Reviews and Product Audits of Communicating Controls.
• Participate in Independent Design Reviews to help ensure prior field issues are addressed in upcoming product launches.
• Provide consumer, dealer, serviceability, safety, and literature development support of Communicating Controls projects.
• Support the launch of new Communicating Controls products and software version updates.
• Support the implementation of Salesforce.com by participating in the work sessions and providing input for troubleshooting codes.

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:  

• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Decision Quality:You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Drives Results: You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

What We Are Looking For

• Requires a high school diploma or an equivalent combination of education and experience.
• Requires at least 2-5 years related experience.
• Experience in the HVAC Controls/industry is required.
• Experience with Smart/Communicating Controls, Thermostat programming, Home Automation or related software is needed.
• Experience in application programming, networking ie routers, internet and Wifi connections and support.
• Strong analytical and troubleshooting skills.
• Ability to multitask and prioritize multiple technical requests.
• Must have excellent verbal and written communication skills.
• Strong customer service skills.
• Experience in Microsoft Office Suite.
• Experience with SAP is preferred.

What We Offer

Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law).  The starting salary range for this role and market is between $66,000 - $87,150 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.