About this role
Company Profile
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job Description
- 0 to 3 years of experience in Order Management or related roles.
- Ability to learn and understand basic HVAC terminology
- Excellent problem-solving, analytical, and organizational skills.
- Able to Meet SLA Requirements
- Desire to learn [Professional and Personal development]
- Create, process, and manage customer orders and quotations accurately in SAP ERP.
- Analyze the backlog orders and fulfil the orders by cross shipping.
- Reach out to internal stakeholders to fix the order blocks
- Handle customer inquiries and complaints related to order delays or backlogs professionally and effectively.
- Manage order modifications, shipping updates, and ensure timely fulfillment and delivery tracking.
- Utilize Salesforce (SFDC) CRM to maintain and track customer communication and order status.
- Ensure accuracy and completeness in all transactions and documentation.
- Assist with order entry, tracking, and follow-up to prevent backlog reoccurrence.
- Ensure compliance with company policies, procedures, and audit requirements.
Qualifications
- Any Graduate / bachelor’s degree
- Excellent written and verbal communication skill
- Ability to navigate SAP, Salesforce, MS Office will be added advantage
Other facts
About Lennox International
Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America and Asia. Lennox is publicly traded on the NYSE and has paid steady dividends on profits. (LII)
The Corporation's brands include Lennox, Allied Air, Armstrong Air, Heatcraft, Ducane, Magic-Pak, and Friga-Bohn.
Lennox is an Equal Opportunity Employer and supports a diverse, inclusive work environment.
What you'll do
- The Associate Order Management role involves creating, processing, and managing customer orders and quotations accurately in SAP ERP. The position also requires handling customer inquiries and complaints related to order delays or backlogs effectively.
Ready to join Lennox International?
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