Position Description

At a Glance

Legrand has an exciting opportunity for an Inside Sales Representative to join the Data Center Power and Control Division. The ISR is responsible for assisting assigned sales managers and customers in completing sales orders within their assigned territory to achieve sales, profitability, and growth objectives, and representing the entire range of company products and services.

LOCATION: This is a remote position reporting to Farmingdale, NY

What Will You Do?

• Provide exceptional customer service to develop and maintain relationships with key partners/customers. Be proactive in providing information and responding to questions promptly.
• Maintain accurate customer records and sales transactions in Salesforce CRM and SAP ERP.
• Provide assistance to customers, answer questions, respond to customer inquiries regarding order status, ship dates, and inventory availability; expedite orders, follow through on quotes, and complete sales orders.
• Assist the Sales Manager and customers in determining what products are the best solution for the customer project based on scope and budget.
• In conjunction with the Sales Manager, assist with high-level account administration for customer and reseller requests. The Inside Sales Representative may assist in negotiating contracts with customers on terms and discounts when appropriate.
• Assist the Sales Manager with high-level decision-making to facilitate direct sales to large customers and/or resellers.
• Coordinate sales-related activities with all members of the sales, marketing, operations, and product support teams.
• Complete required training and development objectives within the assigned time frame, and stay up-to-date with new features and product launches.
• Have a basic understanding of DPC’s products and services, and are current on industry trends and practices in the datacenter marketplace.
• Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management for resolution.
• Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas.
• Display willingness to make decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; include appropriate people in the decision-making process; make timely decisions.
• Perform other duties as assigned.

Annual Salary - $55,000-$60,000

Benefit Highlights - LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.

Qualifications

Required Skills

Education:

• Bachelor’s degree or equivalent professional work experience.

Experience:

• 3+ years of sales support or inside sales experience is required.
• Ability to work East Coast standard hours is required.
• Excel experience is required, and computer proficiency with other Microsoft Office products (Word/Outlook/PowerPoint).
• Experience with Salesforce.com is preferred.
• Experience in the technology or data center industries is preferred.
• Experience and the ability to read a technical specification sheet are preferred.

Knowledge, Skills, and Abilities:

• Problem Solving - Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of the team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops a realistic action plan.

Company Info

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us 

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development. 

http://www.legrand.us

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http://www.linkedin.com/company/44580

http://twitter.com/legrandNA

Equal Opportunity Employer

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