About this role
Job Details
Provides teller services in an interactive teller environment to include processing transactions such as deposits, withdrawals, and cashing checks. Utilizes knowledge and judgment to assure the validity of transactions processed. Must provide sincere, responsive customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greets customers and non-customers as they start a session. Accepts and verifies customer deposits; and processes loan payments. Cashes checks and processes less cash transactions within their authorized limit; obtains supervisor’s approval to process transactions which exceed their authorized limits. Follows procedures to avoid fraud (verify identification, mark up account, etc).
- Safeguards and balances drawer to $0.00 outage each day. Completes end of the day balancing procedures as applicable.
- Meets or exceeds all goals determined by retail management to include referrals, balancing, attendance and others as applicable.
- Follows compliance procedures of reporting applicable transactions such as CTRs, SARs, Regulation CC holds, and internal audit procedures.
- Provides a consistent level of customer service in accordance with the standards determined by branch management and regulated by retail mystery shops. Professional image and behavior is essential at all times since all interaction is through the video teller.
- Maintains the security and confidentiality of pertinent information and records.
- Demonstrates flexibility in responding to additional duties, projects, or schedule changes as assigned or directed.
- Assist with customer maintenance requests, debit card questions, check reorders, etc.
- Additional duties as required.
KNOWLEDGE AND EXPERIENCE REQUIRED
EDUCATION: High school education or equivalent required.
LICENSES OR CERTIFICATIONS REQUIRED: None
RELATED WORK EXPERIENCE: Six (6) months to one (1) year teller experience preferred.
Other facts
About LEGEND BANK
Legend Bank was founded in 1890 and we remain focused on the philosophy that banking is, first and foremost, about the people you serve and that serving others is a privilege. We provide a thorough offering of digital and traditional banking services for personal and business customers so they can get everything they need, right here at Legend Bank. In 2017, Legend Bank was named as a #4 Best Bank to Work For in the Nation by the American Banker and the #22 Best Company to Work for in Texas. We are proud of this recognition and are honored that our employees evaluated us with such high regard.
We are looking for employees that take pride in fulfilling our mission to serve others and connecting with the communities we serve through our history and legacy. Thank you for your interest in us.
We are proud to serve customers and businesses throughout North Texas, in and around Alvord, Bonham, Bowie, Cooper, Decatur, Ft. Worth, Henrietta, Nocona, North Richland Hills, Sherman, Whitesboro, Whitewright, Wichita Falls and in our new Mortgage Loan Services office in Boyd. We are also available 24/7 with online and mobile banking.
The legendary service we provide our customers and the many ways we give back to our communities, shows our Legend Loves spirit. We hope you’ll learn more about us on Facebook and Twitter and by visiting our website at www.legend.bank.
Member FDIC. Legend Bank is an equal opportunity/affirmative action employer. Minorities/Women/Protected Veterans/Disabled.
Equal Housing Lender. All loans subject to credit approval.
What you'll do
- The ITM Teller provides teller services in an interactive environment, processing transactions such as deposits and withdrawals while ensuring customer service. They must also safeguard and balance their cash drawer and follow compliance procedures.
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