Front Office Clerk

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Front Office Clerk - Job Overview

Schedule: Monday-Friday (8AM-8PM) | Occasional Saturdays

Greetings, Innovators! Embark on a groundbreaking journey where your role as a Front Office Clerk will be at the forefront of transforming patient interactions through cutting-edge digital solutions and experiential design. As the pioneering face of Legacy Community Health, your impact begins the moment patients engage with us, whether via digital channels or in-person visits. Lead the charge in revolutionizing first impressions and pioneering the evolution of healthcare access!

• First impression architect! Innovatively shape patient experiences with your welcoming demeanor and tech-empowered interactions.
• Agile work ecosystem! Engage in a dynamic environment where technology and adaptability fuel your daily tasks.
• Trailblazing team synergy! Collaborate with forward-thinking, mission-driven colleagues in a digitally-enabled workspace.
• Empower your growth! Leverage unparalleled opportunities for professional advancement in a tech-focused, learning-centric environment.
• Mission-driven innovation! Play a transformative role in delivering next-gen healthcare solutions to our community.

Key Responsibilities

• Strategically manage incoming communications, utilizing cutting-edge routing technology to ensure seamless connectivity.
• Innovate the client intake process through tech-driven solutions, enhancing the start of their healthcare journey.
• Excel in data management by ensuring precise and efficient digital entry of patient information.
• Integrate with the volunteer management platform, optimizing the volunteer experience and coordination.
• Execute appointment management with advanced scheduling systems to maximize efficiency and satisfaction.
• Ensure accurate financial transactions with state-of-the-art cash handling technology.
• Maintain a pristine, tech-enhanced clinic lobby to optimize patient and staff experiences.
• Assist in digital processing of lab results, streamlining communications as part of the Practice Manager’s team.
• Drive change through participation in our continuous Performance Improvement Program.
• Foster a culture of respect and digital inclusivity for patients, families, and staff.
• Collaborate with cross-functional teams to achieve department objectives and strengthen operational workflows.
• Enhance our primary care medical home model with innovative practices.
• Participate in comprehensive safety training programs to uphold a secure, tech-forward clinical setting.
• Maintain state-of-the-art workspaces and equipment adhering to Legacy’s high standards.
• Master Legacy's advanced exposure control plans to mitigate pathogen risks effectively.
• Adapt swiftly to emerging duties, embodying an agile mindset.

Minimum Qualifications

• High school diploma or equivalent
• Exhibit a professional, articulate digital presence; your communication style is essential!
• Excel in multitasking with digital tools, managing a diverse flow of communications adeptly.
• Demonstrate precision in data-entry prowess, utilizing the latest software solutions.
• Proficiency in computer literacy; experience with multi-line systems is advantageous.
• Possess fundamental math and organizational skills
• Exhibit sharp decision-making capabilities in a fast-paced digital environment.
• Bilingual in English/Spanish

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.