Description

Legacy Capital Services is proud to provide essential administrative support to a rapidly expanding national consumer rights law firm dedicated to helping Americans achieve financial freedom from burdensome credit card debt, medical bills, auto loans, timeshares, and more. Consumer demand is at an all-time high. Unlike traditional debt relief options like settlement, collections, or bankruptcy, the consumer rights attorneys offer a unique and specialized service, disputing clients’ debts and helping them take control of their financial futures. 

Position Summary:

The IT (Information Technology) Technician is a professional responsible for managing and maintaining the organization's computer systems, networks, and technology infrastructure. The primary role is to ensure that technology resources are running efficiently and effectively to support the business' operations.

Key Responsibilities:

• Technical Support - Providing technical assistance and troubleshooting for end-users who encounter computer or technology-related issues.
• Hardware and Software Maintenance - Installing, configuring, and maintaining computer hardware (e.g., desktops, laptops, servers) and software (e.g., operating systems, applications).
• Network Management - Setting up and managing local area networks (LANs), wide area networks (WANs) and WIFI management to ensure reliable connectivity.
• Security - Implementing and maintaining security measures to protect against viruses, malware, data breaches, and other cyber threats.
• Data Backup and Recovery - Regularly backing up data and developing recovery procedures to minimize data loss in case of system failure.
• Upgrades and Updates - Keeping systems and software up to date with the latest patches and upgrades to maintain security and functionality.
• Inventory Management - Keeping track of IT assets, such as: computers, servers, and networking equipment.
• Documentation - Maintaining records, manuals, and documentation related to IT systems and procedures.
• Remote Support - Providing remote assistance to users who are not physically present at the office.
• Collaboration - Working closely with other IT professionals and departments to address complex technical challenges and implement technology solutions.
• Password Resets and Account Management - Assist users with password resets and account issues. Administer user accounts, permissions, and access controls.

Requirements

Qualifications

• Associate degree or Bachelor's degree, highly preferred.
• Prior experience in IT support or help desk.
• CompTIA A+, Network+ or Security+ certifications highly preferred.
• Proficiency in software troubleshooting and problem-solving techniques.
• Knowledge of computer hardware components and their functions.
• Familiarity with network administration principles and protocols.
• Basic understanding of cybersecurity best practices.
• Ability to work in a fast-paced and dynamic environment.
• Ability to work extended hours.
• Must be able to lift and move equipment weighing up to 25 pounds.

Core Competencies

• Technical Proficiency
• Problem-Solving Skills
• Cybersecurity Awareness
• Organizational Skills
• Customer Service Orientation

Perks of Joining our Team

• Pay: $20/hour
• Comprehensive health coverage – medical, dental, and vision plans
• Health Savings Account
• Paid Time Off
• Life insurance
• Opportunities for growth and advancement through internal promotion potential

We are an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.