Summary
Location
Louisiana
Salary
$153k - $207k
Type
full-time
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About this role
Telecommunting: Remote
Travel Requirement: 10-25%
Clearance Level Must Be Able to Possess: Secret
Clearance Level Must Be Able to Obtain: Secret
Public Trust/Other Required: None
Transform technology into opportunity as a ServiceNow Service Portal Expert at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Service Portal Expert, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:
Lead the architectural design of complex ServiceNow solutions, ensuring scalability and performance
Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience
Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements
Implement and configure portal pages, themes, and branding
Configure and design custom ServiceNow Workspaces to streamline workflows and improve efficiency
Customize workspace layouts, components, and data visualizations
Develop and implement solutions for digesting and processing incoming XML data feeds, transforming them into ServiceNow records
Design and develop robust mechanisms for generating outgoing XML data, ensuring data integrity and adherence to external system requirements
Utilize ServiceNow integration capabilities (e.g., REST/SOAP APIs, Scripted REST APIs, Integrations Hub) to facilitate XML-based data exchange
Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
Collaborate with business and IT stakeholders to define requirements, develop migration roadmaps, and facilitate workshops
Maintain and manage the CMDB, guide the architecture for ITOM tools, and ensure adherence to ITIL, compliance, and security standards
Develop and maintain technical documentation, including process flows, design documents, and high-level architecture diagrams
Provide technical guidance to team members, lead code reviews, and troubleshoot production issues to ensure platform stability
Support business growth and proposal teams by writing proposal sections, providing guidance, and contributing to the creation of cost and effort estimates
Grow junior talent through mentoring, partnership, and technical reviews
Author, review, and lead the creation of white papers and contract artifacts
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Maintain current ServiceNow and industry certifications, while obtaining additional certifications and accreditations
Lead, author, and contribute to IT-related technical processes reviews, postmortems, and continual process improvement
Create estimations on effort required to produce ServiceNow functionality
WHAT YOU’LL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Service Portal Expert must have:
● Education: Technical Training, Certification(s) or Degree
● Experience: 8+ years of related experience
● Required Skills:
Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules
Proven expertise in ServiceNow Service Portal development and custom widget creation
Proven experience with the configuration and optimization of ServiceNow Workspaces
Strong proficiency in JavaScript, AngularJS, HTML, and CSS
Proven experience with XML data digestion and generation, and integration with external systems
Strong proficiency with integration technologies like REST APIs, SOAP, and web services
In-depth understanding of ITSM processes and ITIL frameworks
Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms
Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
Ability to identify, understand, document, and create functionality aligning with customer value streams
Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
Strong organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Excellent communication skills for collaborating with both technical and non-technical stakeholders
Strong analytical, problem-solving, and debugging skills
● Required Certification:
Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start
Active ServiceNow Certified Application Developer or ability to obtain within 30 days of start
Additional ServiceNow certifications strongly preferred
● Clearance Level: Must possess and maintain an active Secret Clearance
● US Citizenship Required
● Location: Remote
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.
Salary Information
The likely salary range for this position is $153,000 - $207,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Benefits Information
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
About Our Work
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Other facts
About LED FastStart
LED FastStart exists to help Louisiana businesses hire the right people for the many quality jobs within our state. We do this by crafting unique programs and partnerships that ensure our people are equipped to fill the jobs of today, and the careers of tomorrow. In fact, LED FastStart has been ranked the #1 workforce development program in the country for 11 years running. We exist to elevate the workforce of today and produce change-makers for a better Louisiana.
The LED FastStart team includes dozens of experienced professionals from a range of businesses — manufacturing to corporate headquarters, digital media to customer support centers, and R&D.
LED FastStart Recruiting is the division of LED FastStart that helps our employers recruit qualified people for quality jobs. This website was developed to connect the citizens of Louisiana to LED FastStart employers state-wide.
Learn more at https://opportunities.ledfaststart.com/global/en
What you'll do
- The ServiceNow Service Portal Expert will lead the architectural design of complex ServiceNow solutions and develop custom ServiceNow Service Portals. They will also serve as a technical advisor, overseeing implementations and collaborating with stakeholders.
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