Customer Quality Coordinator

Rabat Electronics Plant

Driving the future of automotive. We’re Lear For You.

Company Overview

Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of more than 165,000 talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation

Lear has been operating in Morocco since 2003, offering a wide range of products and demonstrating strong expertise in electrical distribution systems, electronics, surface materials, and seating JIT(Just-in-Time).  With its 17 cutting-edge production and engineering sites located in Rabat, Tangier, Kenitra, and Meknes, Lear Morocco has become a major and significant player in the industry employing over 19,000 diverse & talented team members.

Lear Morocco has been certified as a Top Employer for the fourth consecutive time in recognition of its unwavering commitment to operational excellence, innovation, and fostering supportive work environment.

Position overview:

Reporting directly to the Quality Manager, our future Customer Quality Coordinator will have as main missions to.

Key Responsibilities:

• Supervises the project dedicated lab team
• Supervises the external quality engineering team
• Manages the quality deduction spending and accrual accounts
• Foresees problems at customer line which could lead to a claim.
• Builds a tight and solid professional relationship with customer at plant level.
• Ensures an open and straight communication line between customer and Lear Plants.
• Proactive channeling of information on existing claims to the Plant to perform the analysis and solve them.
• Manages Quality figures (PPM, DEMIF or any other customer indicator) at plant level
• Plans, coordinates and controls customer support activities with the objective to assure that reporting deadlines and requests are fulfilled within the required deadlines
• Plans, coordinates and controls laboratory activities with the objective to assure that products and materials meet the required quality standards and drawings specifications.
• Plans laboratory testing projects and analyses and controls the research and application cost and invests to execute them.
• Contacts clients and suppliers to manage resources, materials and equipment needed for tests.
• Introduces into his field of responsibility new technologies, testing techniques and changes in legal or customer requirements.
• Assures project development confidentiality.
• Accomplished internal norms and policies.
• Have the authority to stop production and shippement in case of non-conformity
• Customer's KPI monitoring through B2B/porta or standard communications and scorecard analysis,
• Project milestones follow up and PPAP validation.
• Ensure the conformance of products and processes according IATF, Customer specific requirements, and regulatory requirements and implementation of corrective and preventive actions.

Key skills and Qualifications:

• University Degree (Engineer or equivalent).
• Decision-making authority related to quality conformity and customer protection.
• Minimum 3 years of experience in Quality, preferably in an automotive or industrial environment.
• Proficiency in both English & French languages, spoken and written

Why Lear

We offer a fantastic place to work, opportunity to grow and being part of a company who places its people first.

What We Offer

• Competitive Salary,
• Competitive social perks including:  

• • Medical insurance
  • Social security benefits,
  • Transportation allowance,
  • Canteen in site

• Paid Vacations
• Flexible working hours,
• Access to Learning and development opportunities
• Opportunities to give back to the community
• Meaningful work that makes a difference in the world

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.

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