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Junior Technical Support Representative
full-time•Colombia
About this role
Company Overview:
Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.
Position Title: Junior Technical Support Representative
Location: Only Medellin
What you will be doing:
We are seeking a Technical Support Representative (TSR) with a strong English level to provide technical assistance and support for client software and hardware solutions. This role requires excellent communication skills, strong problem-solving abilities, and a customer-focused mindset.
- Identify, investigate, and resolve user issues related to client software and hardware.
- Handle support calls and other communications regarding programming, connectivity, and technical inquiries.
- Consult with users to understand the steps already taken and determine the most effective resolution approach.
- Apply knowledge gained through training to troubleshoot and resolve technical issues.
- Guide users through diagnostic and troubleshooting processes using tools, software, and clear verbal instructions.
- Collaborate with internal teams to research, escalate, and resolve complex issues.
- Stay up to date with client technology innovations, updates, and industry trends through continuous training.
- Perform other related duties as required.
Requirements & Qualifications
To excel in this role, you should possess:
- 6 months to 1 year of experience in a Call Center or Technical Support role.
- Experience using CRM platforms such as Salesforce, HubSpot, or similar tools.
- Ability to explain technical concepts clearly to both technical and non-technical users.
- Proficiency with Microsoft Office Suite or similar productivity tools.
- Ability to quickly learn and adapt to client-specific software, hardware, and procedures.
- Professional and pleasant telephone manner.
Soft Skills:
- Excellent communication skills in English (written and verbal), B2 or C1 level.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and precision in data handling.
- Strong interpersonal skills and a professional, customer-oriented approach.
Why you will love Lean Tech:
- Join a powerful tech workforce and help us change the world through technology.
- Professional development opportunities with international customers.
- Collaborative work environment.
- Career path and mentorship programs that will lead to new levels.
Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will be vital to our continued success. Lean Tech is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
What you'll do
- The Junior Technical Support Representative will provide technical assistance and support for client software and hardware solutions. This includes identifying, investigating, and resolving user issues while collaborating with internal teams to address complex problems.
About Lean Solutions Group
: About Us: As the technology division of Lean Solutions Group, we're on a mission to help you achieve all your technology initiatives. At Lean Tech, we believe in innovation-led processes that will lead to unparalleled levels of quality and productivity. Our commitment lies in evolving the tech landscape by introducing innovative solutions that empower businesses and individual contributors to do more, with less. We're realizing the new era of productivity.
Connect with Us: Explore our LinkedIn page to stay updated on the latest tech trends, industry insights, and success stories. Whether you're a tech enthusiast, a business leader seeking innovative solutions, or a professional looking for exciting opportunities, Lean Tech is your hub for all things tech and innovation.
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Frequently Asked Questions
What does a Junior Technical Support Representative do at Lean Solutions Group?
As a Junior Technical Support Representative at Lean Solutions Group, you will: the Junior Technical Support Representative will provide technical assistance and support for client software and hardware solutions. This includes identifying, investigating, and resolving user issues while collaborating with internal teams to address complex problems..
Is the Junior Technical Support Representative position at Lean Solutions Group remote?
The Junior Technical Support Representative position at Lean Solutions Group is based in Colombia, Colombia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Junior Technical Support Representative position at Lean Solutions Group?
You can apply for the Junior Technical Support Representative position at Lean Solutions Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.