Reception and Service Dispatcher
full-time•Lubbock
About this role
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
New Year, New Job — Join a Team That’s Growing Fast.
Leaky’s Plumbing & HVAC is growing and looking for an experienced Receptionist / Service Dispatcher to help keep our plumbing and HVAC service operations running smoothly.
Leaky’s Plumbing & HVAC is growing and looking for an experienced Receptionist / Service Dispatcher to help keep our plumbing and HVAC service operations running smoothly.
This is not an entry-level role. We’re looking for someone who brings calm to the chaos, takes ownership of scheduling and dispatch, and knows how to keep technicians and customers aligned throughout the day.
All applications are confidential.
What You’ll Do
- Schedule and dispatch plumbing and HVAC technicians
- Communicate with technicians and customers throughout the day
- Adjust schedules as jobs change or field issues come up
- Coordinate parts, return visits, and next steps when needed
- Keep customer information accurate and classify calls correctly in ServiceTitan
- Handle customer questions with professionalism and empathy
- Set clear payment expectations and support follow-up when needed
- Keep the day organized, prioritize urgent calls, and stay calm under pressure
What We’re Looking For
- Prior plumbing or HVAC office experience required
- Dispatcher or service coordinator experience preferred
- Experience with ServiceTitan strongly preferred
- Housecall Pro, Jobber, or similar software also acceptable
- Housecall Pro, Jobber, or similar software also acceptable
- Strong communication and organization skills
- Comfortable handling a fast-moving service schedule
Being highly organized and a control freak (in the best way) is exactly what makes a great service receptionist, CSR, or dispatcher.
What’s in It for You
- Competitive pay + benefits
- 401(k) and paid time off
- Stable, growing Texas company
- Opportunity to grow into senior office or leadership roles
Schedule:
Monday–Friday | Full-time (40–44 hours/week)
If you’ve worked in a plumbing or HVAC office and love running dispatch, we’d like to talk.
Other facts
Tech stack
Scheduling,Dispatching,Communication,Organization,Customer Service,ServiceTitan,Problem Solving,Empathy,Time Management,Prioritization,Calm Under Pressure,Technical Coordination,Attention To Detail,Adaptability,Professionalism,Control
About Leaky's Water and Air
What you'll do
- The Reception and Service Dispatcher will schedule and dispatch plumbing and HVAC technicians while communicating with both technicians and customers throughout the day. They will also adjust schedules as needed and ensure accurate customer information is maintained.
Ready to join Leaky's Water and Air?
Take the next step in your career journey
Frequently Asked Questions
What does a Reception and Service Dispatcher do at Leaky's Water and Air?
As a Reception and Service Dispatcher at Leaky's Water and Air, you will: the Reception and Service Dispatcher will schedule and dispatch plumbing and HVAC technicians while communicating with both technicians and customers throughout the day. They will also adjust schedules as needed and ensure accurate customer information is maintained..
Why join Leaky's Water and Air as a Reception and Service Dispatcher?
Leaky's Water and Air is a leading Facilities Services company.
Is the Reception and Service Dispatcher position at Leaky's Water and Air remote?
The Reception and Service Dispatcher position at Leaky's Water and Air is based in Lubbock, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Reception and Service Dispatcher position at Leaky's Water and Air?
You can apply for the Reception and Service Dispatcher position at Leaky's Water and Air directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Leaky's Water and Air on their website.