Dispatch Call Center Agent- Overnight
contract•Tampa•$0k - $0k
About this role
Job description - This is a remote position
Remote Dispatch Call Center Agent
Have you always wanted to work in an environment where you are an integral part of the FAMILY and make a true difference in people’s lives? Do you love working with people and helping make their experience the best possible? Are you excited to get up and start your day every morning and enjoy spending time with happy people like you? If you answered yes to all three questions, this position may be for you.
We represent many clients looking for Remote Call Center Agent. If you’re looking for a position with a successful business and want the opportunity for personal growth and upward mobility, then come join our team at Leading Edge Connections!
The old way of doing contact center work is dead, and it's time to make a move to the leading edge of what's next.
How?
LEC provides a new way to leverage technology, a new way to experience employment, a new type of client relationship, and a culture that truly is *FOR The People*. Leading Edge Connections, LLC. is a full-service virtual Customer Experience & Sales transformation company built for the NOW.
Minimum Requirements:
- 1 year of call center experience (dispatch or customer service)
- Must have your own computer (desktop or laptop with a 4-core processor) - but NO CHROMEBOOKS, Ipads/Tablets OR Macbooks
- ** Must have a wired USB headset with a microphone ** (Please use this in your interview)
- Reliable and dependable
- Experience with data entry and word processing is required
- Must be able to work in a fast-paced position with attention to detail and accuracy
- Must possess basic computer knowledge
- Team oriented with a positive, “can do” attitude
- Fluent in writing, reading & speaking English
Preferred Qualifications:
- 2 Monitors/Screens- required for some projects
- Two years or more experience in a call center environment (sales or customer service)
- Experience in Salesforce, Hubspot or other CRM, DialPad is a definite plus
Responsibilities include but are not limited to:
- Taking inbound calls and making outbound calls to customers daily
- Dispatching the proper technicians or resources to the customer
- Remaining calm in the face of potentially distressed customers
- Being on time each day
- Providing customer service with empathy and care
- Ensure client needs are met
Job Type: Full-time
- overnight shifts
- day shifts
Pay: $15-$16 per hour W2
Experience:
- Call center: 1 year (Required)
Work Location: Remote
What you'll do
- The Dispatch Call Center Agent will take inbound and outbound calls, dispatch technicians or resources to customers, and provide customer service with empathy and care. They must remain calm with distressed customers and ensure client needs are met.
About Leading Edge Connections
Leading Edge Connections is a cutting-edge virtual contact center that has established itself as the number one player in the industry in America. Founded in 2017 by Jon Juliano and Eric Sims, Leading Edge Connections has redefined the traditional contact center model by embracing remote work as its core operating principle.
As a fully remote organization, Leading Edge Connections leverages the latest technology and innovative strategies to deliver exceptional customer experiences for its clients. With a team of highly skilled and talented remote agents located across the United States, Leading Edge Connections provides unparalleled customer support, sales, and lead generation services to businesses of all sizes and across various industries.
At Leading Edge Connections, the team is driven by a shared passion for excellence and a commitment to delivering results. Through a combination of state-of-the-art technology, comprehensive training programs, and a supportive work culture, Leading Edge Connections empowers its remote agents to deliver outstanding performance and exceed client expectations.
As the #1 virtual contact center in America, Leading Edge Connections has earned a reputation for its exceptional customer service, exceptional results, and industry-leading expertise. With a track record of success and a forward-thinking approach to remote work, Leading Edge Connections continues to revolutionize the contact center industry and set new standards for excellence
Ready to join Leading Edge Connections?
Take the next step in your career journey
Frequently Asked Questions
What does Leading Edge Connections pay for a Dispatch Call Center Agent- Overnight?
Leading Edge Connections offers a competitive compensation package for the Dispatch Call Center Agent- Overnight role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Dispatch Call Center Agent- Overnight do at Leading Edge Connections?
As a Dispatch Call Center Agent- Overnight at Leading Edge Connections, you will: the Dispatch Call Center Agent will take inbound and outbound calls, dispatch technicians or resources to customers, and provide customer service with empathy and care. They must remain calm with distressed customers and ensure client needs are met..
Is the Dispatch Call Center Agent- Overnight position at Leading Edge Connections remote?
The Dispatch Call Center Agent- Overnight position at Leading Edge Connections is based in Tampa, Florida, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Dispatch Call Center Agent- Overnight position at Leading Edge Connections?
You can apply for the Dispatch Call Center Agent- Overnight position at Leading Edge Connectionsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.