Customer Service Representative
full-time•Town of Grand Island•$0k - $0k
About this role
Customer Service Representative
Location: On-site | Grand Island, NY Company: Leading Edge Connections (LEC) Schedule: Full-Time Pay: $16.75 – $18.00/hour (based on experience)
About Leading Edge Connections
Leading Edge Connections (LEC) is a modern, U.S.-based customer experience company supporting essential service providers across the country. We’re growing quickly and opening a new Grand Island office built for collaboration, efficiency, and team energy.
We believe great customer service comes from people who enjoy what they do and who work in an environment that’s engaging, fast-moving, and supportive.
Role Overview
The Customer Service & Billing Representative is responsible for handling inbound customer calls related to service questions, account support, and billing inquiries. This role combines problem-solving, clear communication, and attention to detail to deliver an excellent customer experience.
What You’ll Do
· Handle inbound customer calls in a professional and friendly manner
· Assist customers with service-related questions and account support
· Explain billing statements, charges, and payment options clearly
· Resolve issues efficiently or escalate when needed
· Document customer interactions accurately using internal systems
What We’re Looking For
· Customer service or call center experience preferred (not required)
· Strong communication and listening skills
· Comfortable using computers and navigating multiple systems
· Reliable, punctual, and team-oriented
· Ability to work on-site in Grand Island, NY
Work Environment
· Fun, fast-paced, modern office environment
· Supportive leadership and collaborative team culture
· Structured schedules with clear expectations
· New office space designed for productivity and comfort
What We Offer
· Competitive hourly pay ($16.75–$18.00/hour) W2 Employment
· Paid training
· Paid time off and sick time
· Full-time, stable schedules
· Opportunities for growth as the company expands
What you'll do
- The Customer Service & Billing Representative handles inbound customer calls related to service questions, account support, and billing inquiries. This role requires problem-solving and clear communication to ensure an excellent customer experience.
About Leading Edge Connections
Leading Edge Connections is a cutting-edge virtual contact center that has established itself as the number one player in the industry in America. Founded in 2017 by Jon Juliano and Eric Sims, Leading Edge Connections has redefined the traditional contact center model by embracing remote work as its core operating principle.
As a fully remote organization, Leading Edge Connections leverages the latest technology and innovative strategies to deliver exceptional customer experiences for its clients. With a team of highly skilled and talented remote agents located across the United States, Leading Edge Connections provides unparalleled customer support, sales, and lead generation services to businesses of all sizes and across various industries.
At Leading Edge Connections, the team is driven by a shared passion for excellence and a commitment to delivering results. Through a combination of state-of-the-art technology, comprehensive training programs, and a supportive work culture, Leading Edge Connections empowers its remote agents to deliver outstanding performance and exceed client expectations.
As the #1 virtual contact center in America, Leading Edge Connections has earned a reputation for its exceptional customer service, exceptional results, and industry-leading expertise. With a track record of success and a forward-thinking approach to remote work, Leading Edge Connections continues to revolutionize the contact center industry and set new standards for excellence
Ready to join Leading Edge Connections?
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Frequently Asked Questions
What does Leading Edge Connections pay for a Customer Service Representative?
Leading Edge Connections offers a competitive compensation package for the Customer Service Representative role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Customer Service Representative do at Leading Edge Connections?
As a Customer Service Representative at Leading Edge Connections, you will: the Customer Service & Billing Representative handles inbound customer calls related to service questions, account support, and billing inquiries. This role requires problem-solving and clear communication to ensure an excellent customer experience..
Is the Customer Service Representative position at Leading Edge Connections remote?
The Customer Service Representative position at Leading Edge Connections is based in Town of Grand Island, New York, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Leading Edge Connections?
You can apply for the Customer Service Representative position at Leading Edge Connectionsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.