Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $4 billion in assets, more than 400 team members, 6 branch offices, and annual mortgage originations of over $2 billion.

Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always be improving our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Summary

We are seeking a detail-oriented and client-focused Loan Servicing Collections Specialist to support our loan servicing operations with a focus on collections and loss mitigation. This role requires strong knowledge of loan servicing practices, regulatory compliance—particularly with Fannie Mae and Freddie Mac guidelines—and a commitment to delivering a positive client experience. The ideal candidate will be proactive, organized, and skilled in managing delinquent accounts while maintaining compliance and professionalism.

The specialist will also be responsible for evaluating and executing loss mitigation strategies in accordance with investor guidelines, including Flex Modifications, Payment Deferrals, Forbearance, Short Sales, and Deeds-in-Lieu of Foreclosure.

Responsibilities

• Monitor and manage delinquent loan accounts, initiating appropriate collection actions in accordance with internal policies and regulatory guidelines.
• Communicate with borrowers to resolve past-due accounts, negotiate payment arrangements, and provide guidance on available options.
• Ensure all collection and loss mitigation activities comply with Fannie Mae and Freddie Mac requirements, including adherence to the Workout Hierarchy and Flex Modification eligibility timelines.
• Evaluate borrower hardship and determine appropriate workout solutions, including reinstatement, repayment plans, forbearance, and liquidation options.
• Solicit borrowers for Flex Modifications between days 90–105 of delinquency, as required by Fannie Mae’s Servicing Guide D2-3.2-06.
• Maintain accurate and timely documentation of borrower communications, payment plans, and account status.
• Collaborate with internal departments including Loan Servicing, Compliance, and Legal to escalate and resolve complex cases.
• Prepare and submit required reports related to delinquency, loss mitigation, and investor compliance.
• Support audits and examinations by providing documentation and responding to inquiries related to collections and compliance.
• Assist in identifying process improvements to enhance efficiency and borrower experience.
• Stay current on industry regulations, investor guidelines, and best practices in loan collections and servicing.

Qualifications

• 10+ years of experience in collections, preferably in a financial institution.
• Working knowledge of Fannie Mae and Freddie Mac loan servicing and loss mitigation requirements, including Flex Modification, Payment Deferral, and Short Sale protocols.
• Strong communication and negotiation skills with a client-centric approach.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in loan servicing systems and Microsoft Office Suite.
• High attention to detail and strong organizational skills.
• Preferred Skills:
• Experience with Fiserv, Premier.
• Familiarity with loss mitigation strategies, including Fannie Mae’s Workout Hierarchy, and Freddie Mac’s Evaluation Hierarchy.
• Understanding of Servicing Guide updates, including cybersecurity and shared equity clarifications.
• Experience with reporting tools such as Property 360 and Inquiry Response Tool for claims and servicing performance.
   

The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

Salary Minimum: 46,765.00 - Salary Max: 70,147.00

The range listed is just one component of Leader Bank’s total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation.

Leader Bank offers an excellent compensation and benefits package including: 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.

Leader Bank, N.A. is an Equal Opportunity and Affirmative Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.

Leader Bank is an E-Verify® participant.* For more information, click on the links below:

https://www.e-verify.gov/sites/default/files/everify/images/manuals/EVParticipationPoster.JPG

https://www.e-verify.gov/sites/default/files/everify/images/manuals/IERPoster.jpg

* E-Verify® is a registered trademark of U.S. Department of Homeland Security

Qualifications