Summary
Location
Cardiff
Type
full-time
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About this role
Job Title: Application Support Engineer
Location: Cardiff
Salary: Up to £29,000 depending on experience
LDMS is a fintech software start-up, spinning out of a large multinational group focused on delivering credit and lending software to a global market that is growing to $12 billion in the next 5 years.
We are in a unique position, as a spin off from an existing multinational group we have the history, existing customers, large financial backing, a proven model and a solid revenue base. As a start up we have the ability, skills and autonomy to move fast, invest in new technologies and work with the best people.
However, this is just the start of our journey. To reach our ambitions we need builders, makers, and doers, helping us keep delivery high and bureaucracy low. We’re looking for people who want to have global impact, delivered from the heart of Cardiff.
The Role
As an Application Support Engineer you will be part of the Engineering team at LDMS assisting multi-disciplined teams to deliver and support world class financial software for LDMS partners and clients. Reporting directly to the Lead Engineer you’ll be expected to gain a sound understanding of our business, the systems we use and the products that we supply. You’ll be focused on supporting our customers by responding to service tickets, understanding customer needs and issues.
Possessing a logical mindset, clear communication skills and an in-depth knowledge of our products you will be required to provide a 2nd line support capability to assist in service desk issue resolution.
You will be required to take a proactive approach to work, being responsible for helping to support our Service Delivery team to provide support for our customers.
What will you be doing?
- To be the first point of contact within the Engineering function for the Service Delivery team
- Triage of issues to determine the validity of the information provided/incident details
- Responding to second line support requests from our Service Desk
- Utilising the issue management system to track all user interactions and issue resolutions
- Identifying and escalating situations requiring urgent attention, redirecting problems to appropriate resource when necessary
- Working within a fast-paced agile development team
Your skills & experience?
Whilst we see great value in bringing people in with specific skills, we also realise that sometimes your background may not perfectly overlap with what's listed below.
At LDMS we look at aptitude and attitude as well as your current technical skills and experience. If you don't consider yourself as ticking all of the technical requirements but you have a passion for tech and think you'd be a perfect fit for us please get in touch.
The basic skills required for this role are:
- Working knowledge of Web/PC environments
- Working knowledge of issue management systems (we use Jira)
- Working knowledge of version management tools (we use Bitbucket)
- Must understand SQL (any flavour), including:
- Select, Insert, Update, Delete statements
- Understanding and executing system procedures
- Construction of ad hoc queries using SQL
- Fixing data issues by writing SQL statements
- Experience with a scripting language, (our preference is Powershell)
Benefits
- Competitive salary
- Participation in discretionary annual performance related bonus
- Comprehensive benefits package, including health care plan, pension and life insurance.
- 25 days holiday (plus bank holidays)
Other facts
About LDMS
LDMS is a financial services software specialist.
We provide full lifecycle solutions for the credit industry, covering all aspects of the loan management journey. We’ve been developing credit management software for more than 20 years and LDMS solutions have been successfully implemented in servicing operations throughout Europe.
We provide end-to-end capabilities across the full spectrum of credit management activities and asset classes. Our solutions are highly flexible with out-of-the-box integration to common processors and third parties as well as having high availability and throughput and fully compliant auditing and transaction processing.
Engage for Asset Finance is a market-leading solution for everything related to your asset finance contracts, from managing the asset data, contract onboarding and in life changes, customer data, insurance, maintenance and more.
Engage for Consumer & Business Finance delivers a modern customer centric experience to manage diversified financial products such as loans, Student Loans, Second Charge Loans, Guarantor Loans and SME Loans.
Both Engage for Mortgage Lending and for Motor Finance deliver robust, effective and efficient servicing platforms, reducing administration cost and increasing customer satisfaction.
We are part of LC Financial Holdings, operating from offices in Cardiff and Central London. Get in touch to find out more: [email protected]
What you'll do
- As an Application Support Engineer, you will assist multi-disciplined teams in delivering and supporting financial software. You will respond to service tickets and provide second line support to resolve customer issues.
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