The Role

As a Partner Operations Manager at Layer, you’ll own the post-sale execution that turns signed customers into live embedded accounting partnerships. You’ll work directly with our SMB platform customers to launch their embedded accounting products and onboard their SMBs to our AI bookkeeping services, ensuring our customers are as successful as possible.

What you do will vary from week to week, but key responsibilities include:

• Serve as the primary point of contact for SMB platform customers post-sale, owning day-to-day execution and follow-through

• Guide customers through planning, integrating, and launching accounting and bookkeeping powered by Layer

• Work directly with customers’ sales & marketing teams to support GTM initiatives and drive early traction

• Onboard customers’ SMBs to Layer’s AI bookkeeping services and ensure a smooth, high-quality experience

You’ll have the opportunity to learn a ton and take on as much responsibility as you can handle.

Skills & experience

This role will suit strong generalists with a growth mindset. If you’re invigorated by the idea of learning quickly, owning results and having a significant impact across all parts of a fast growing startup, this role is for you.

We’re looking for candidates who are:

• Driven by impact - You consistently see the possibility in what could be. You like seeing the results of your work out in the world. You’re energized when surrounded by others that share this ambition.

• Organized and structured - You approach problems methodically and systematize your approach into a repeatable, scalable process that doesn’t drop important details.

• Biased towards action - You enjoy getting things done and are undeterred by setbacks. You actively seek to understand which problems are most important and you tackle those problems head on.

• Clear communicators - You’re an exceptional written and verbal communicator. You can efficiently and empathetically interact with everyone from customers, to teammates, to candidates.

• Strong presenters - You can give polished, professional presentations that engage and excite your audiences.

An ideal candidate will have a few years of experience in a role such as:

• Early-stage startup BizOps or Customer Ops

• Management consulting or investment banking with significant ownership of execution

• Any role that required exceptional independent execution and stakeholder management

Strength with tools like Excel, SQL, etc. is helpful, but the drive to be excellent and hunger to learn matters much more to us.