Bookkeeping Support Specialist
full-time•United States
About this role
About Layer
Over the last decade, a vibrant ecosystem of SMB software tools has emerged to help SMBs manage and run their businesses. These tools help SMBs with everything from payments to payroll, but accounting has lagged behind. Small business owners are still struggling with disconnected, generic, accounting software and expensive bookkeepers.
At Layer, we’re building a new kind of accounting software and bookkeeping that lives within the existing software tools SMBs use every day. Our platform allows software companies to quickly launch modern accounting software and bookkeeping services to their SMB customers, eliminating the need for them to use legacy accounting tools or bookkeepers.
The Role
As a Bookkeeping Support Specialist at Layer, you’ll help small businesses get set up on our bookkeeping service smoothly and serve as their ongoing point of contact. You’ll leverage your bookkeeping knowledge to answer users’ questions, troubleshoot issues, and provide an exceptional customer experience.
In this role, you will:
Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.).
Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically.
Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs.
Collaborate with other Layer teams to improve workflows and surface product feedback based on recurring customer needs.
Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support.
Skills & experience
Many backgrounds could fit this role, but ideal candidates will have some or all of the following:
2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role
Familiarity with small business bookkeeping fundamentals and basic financial concepts
Strong live communication and active listening skills
Excellent written communication skills
Strong attention to detail and ability to manage multiple tasks simultaneously
An ownership and growth mindset
What you'll do
- As a Bookkeeping Support Specialist, you will assist small businesses in setting up their bookkeeping service and serve as their ongoing point of contact. You will answer questions, troubleshoot issues, and ensure a smooth customer experience.
About Layer
Layer provides embedded accounting software for vertical SaaS platforms and neobanks that serve small and medium-sized businesses.
Ready to join Layer?
Take the next step in your career journey
Frequently Asked Questions
What does a Bookkeeping Support Specialist do at Layer?
As a Bookkeeping Support Specialist at Layer, you will: as a Bookkeeping Support Specialist, you will assist small businesses in setting up their bookkeeping service and serve as their ongoing point of contact. You will answer questions, troubleshoot issues, and ensure a smooth customer experience..
Is the Bookkeeping Support Specialist position at Layer remote?
The Bookkeeping Support Specialist position at Layer is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Bookkeeping Support Specialist position at Layer?
You can apply for the Bookkeeping Support Specialist position at Layer directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.