Help Desk Support Specialist
full-time•Huntsville
About this role
Location: Redstone Arsenal, Huntsville, AL
Clearance Required: Active DoD Secret Security Clearance
Travel Required: Up to 10%
LaunchTech is seeking a Help Desk Support Specialist to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This role provides frontline service desk support in a mission-critical DoD environment, ensuring timely issue resolution, accurate tracking, and effective customer communication.
What You’ll Be Doing
Collect and analyze data to provide technical resolutions
Provide remote troubleshooting support for break/fix issues
Provide escalation and status updates to MDA customers
Provide technical support for enterprise projects that impact Service Desk workflows
Resolve daily battle rhythm tasks
Track all work using the Remedy ticketing system
Utilize the established knowledge database to assist customers
What You Bring
Basic Requirements:
Must have 6 months of directly related experience
Must have experience working in a customer-facing role
Must have experience with Microsoft Office and Access databases
Must have experience working independently and in a team-oriented, collaborative environment
Must have experience working with geographically dispersed teams
Must have a DoD 8570 IAT Level II certification or higher by employment start date (e.g., CompTIA Security+ CE)
Must have an active DoD Secret Security Clearance
Desired Requirements:
ITIL v3 Foundations certification
Remedy ticketing system experience
Desktop support, service desk/help desk, or call center experience
Why LaunchTech?
LaunchTech is built on a single standard: Excellence, Period.
You’ll be part of a mission-focused team supporting enterprise IT operations critical to national defense.
We offer:
Medical, Dental, and Vision coverage
401(k) with company match
Paid Time Off (PTO)
Mission-driven work with growth opportunities
And more
Ready to Join the LaunchTech Crew?
LaunchTech is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other status protected under federal, state, or local law.
Visit www.welaunchtech.com to learn more about how we deliver Excellence, Period.
What you'll do
- The Help Desk Support Specialist provides frontline service desk support in a mission-critical DoD environment, ensuring timely issue resolution and effective customer communication. Responsibilities include troubleshooting, tracking work using the Remedy ticketing system, and providing technical support for enterprise projects.
About LaunchTech
LaunchTech is an award-winning woman, minority, and service-disabled veteran-owned company with expertise in navigating critical technology and systems infrastructure for enterprise customers in the public and private sectors.
With core competencies that fall under three (3) key areas of Information Assurance & Cybersecurity, Enterprise IT Modernization and Support, and Mission and Operations Support, LaunchTech's aim is to ensure their customers' infrastructure and data remain secure, compliant, efficient, and resilient.
In addition to our subject matter expertise and outstanding work ethic, we are also certified 8(a), SDVOSB, EDWOSB, HUBZone, NMSDC, WBENC, NaVOBA, and Disability:IN. We also hold various state certifications.
Ready to join LaunchTech?
Take the next step in your career journey
Frequently Asked Questions
What does a Help Desk Support Specialist do at LaunchTech?
As a Help Desk Support Specialist at LaunchTech, you will: the Help Desk Support Specialist provides frontline service desk support in a mission-critical DoD environment, ensuring timely issue resolution and effective customer communication. Responsibilities include troubleshooting, tracking work using the Remedy ticketing system, and providing technical support for enterprise projects..
Is the Help Desk Support Specialist position at LaunchTech remote?
The Help Desk Support Specialist position at LaunchTech is based in Huntsville, Alabama, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Help Desk Support Specialist position at LaunchTech?
You can apply for the Help Desk Support Specialist position at LaunchTechdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.